Job Description

About Airiberry

Airiberry is a fresh strawberry beverage and dessert brand powered by our own modern strawberry farm. We are passionate about serving high-quality products made with real strawberries, fresh ingredients, and great care. Our mission is to create a memorable experience for every customer through authentic flavours, excellent service, and a welcoming environment.

Job Description - Outlet Service Crew for IOI City Mall

 Prepare and serve beverages, desserts, and snacks according to company SOP and quality standards.
• Welcome customers warmly and provide friendly, professional service.
• Take customer orders accurately and process payments through the POS system.
• Maintain cleanliness and hygiene of the workstation, counter, equipment, and dining area at all times.
• Ensure product consistency, quality, presentation, and proper portioning.
• Assist in stock replenishment, inventory checks, and daily opening and closing duties.
• Handle customer enquiries, feedback, and complaints politely and professionally.
• Anticipate customer needs and provide assistance to enhance the customer experience.
• Comply with all safety, food handling, and hygiene standards.
• Support teammates and contribute to smooth outlet operations during busy periods.
• Promote company products, promotions, and brand values to customers.
• Perform any other duties assigned by the Outlet Supervisor or Management.

Job Requirements

Key Skills

 Friendly and customer-focused attitude.
• Good communication and teamwork skills.
• Able to provide excellent customer service and handle feedback professionally.
• Attention to detail, accuracy, and product quality.
• Able to work efficiently in a fast-paced environment.
• Positive attitude and willingness to learn.
• Able to anticipate customer needs and take initiative.
• Responsible, reliable, and punctual.
• Basic understanding of food hygiene and safety practices.
• Comfortable with cashiering and basic cash handling.
• Able to work on shifts, weekends, and public holidays.

Benefits

• EPF, Socso, EIS
• Medical
• Training Provided
• Annual Leave
• Incentive
• Overtime

Skills