Job Description

Key Responsibilities

• Handle customer inquiries on returns, exchanges, and refunds
• Process return requests and verify eligibility based on company policy
• Inspect returned items or coordinate with warehouse for quality checks
• Coordinate return processing and restocking with warehouse
• Update item and return records accurately in the system
• Arrange timely replacements or refunds
• Communicate clearly with customers via email or phone regarding return status and resolutions
• Identify recurring issues and suggest improvements to reduce returns
• Ensure all processes align with brand service standards
• Assist in stock updates and inventory tracking
• Support customer service team with order-related queries
• Assist with ad-hoc tasks when required

Job Requirements

Requirements

• Strong problem-solving skills and ability to handle issues independently
• Strong attention to detail and good organizational skills
• Basic knowledge of e-commerce platforms (Shopify) and Microsoft Excel/Word
• Good written English and communication skills
• Able to multitask in a fast-paced environment
• Passion for fashion and branding is a plus
• Fresh graduates are welcome to apply

Skills