Job Description

Key Responsibilities

•  Handle customer inquiries on returns, exchanges, and refunds
•  Process return requests and verify eligibility based on company policy
•  Inspect returned items o r coordinate with warehouse for quality checks
•  Coordinate return processing and restocking with warehouse
•  Update item and return records accurately in the system
•  Arrange timely replacements or refunds
•  Communicate clearly with customers via email or phone regarding return status and resolutions
•  Identify recurring issues and suggest improvements to reduce returns
•  Ensure all processes align with brand service standards
•  Assist in stock updates and inventory tracking
•  Support customer service team with order-related queries
•  Assist with ad-hoc tasks when required

Job Requirements

Requirements

•  Strong problem-solving skills and ability to handle issues independently
•  Strong attention to detail and good organizational skills
•  Basic knowledge of e-commerce platforms (Shopify) and Microsoft Excel/Word
•  Good written English and communication skills
•  Able to multitask in a fast-paced environment
•  Passion for fashion and branding is a plus
•  Fresh graduates are welcome to apply

Skills