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This job is as an IT Officer on a ship for 6 months. You might like this job because you'll ensure high-speed internet and support technology for guests and crew while managing cool systems like gaming and entertainment!
Job Description
IT Infrastructure
- Oversee the management, configuration, and optimization of ship-wide IT systems (hotel, casino, entertainment, and marine). Ensure high-availability and performance across all networks.
- Assist with system setup, perform routine checks, and provide maintenance support for servers, networks, and end-user equipment.
Connectivity & Systems Integration
- Manages operation of ship-to-shore internet connectivity, administration of bandwidth allocation and integration of PMS, POS, surveillance, TV broadcast / signages and Starlink & Communication systems.
- Monitor daily connectivity, troubleshoot guest/crew network issues, and support system integration.
Operations & Support
- Oversee all IT operations onboard, conduct systems preventive maintenance, and manage vendor/contractor relationships.
- Deliver frontline IT support to crew and guests, handle incident resolution, maintain asset inventory, and assist with preventive maintenance tasks.
Cybersecurity & Compliance
- Implement cybersecurity measures; conduct incident response.
- Apply security controls such as patching and access restrictions; escalate security alerts and monitoring.
Job Requirements
Education & Experience:
- Diploma or Degree in IT, Computer Science, or related discipline.
- 2–5 years of IT support experience in cruise, hospitality, or enterprise environments (shipboard or hotel IT experience preferred).
- Proven track record in IT operational support, maintenance, and infrastructure implementations, including casino/gaming IT systems and satellite/marine connectivity.
- Experience with dry dock, refit, or newbuild deployments preferred
- Hands-on experience with system maintenance, troubleshooting, and user support.
Skills & Competencies:
- Hands-on support experience of hotel, casino, and marine IT systems.
- Strong working experience of networking (enterprise switching, VLANs, Wi-Fi).
- Familiarity with PMS, POS, and hotel/entertainment IT systems.
- Strong practical troubleshooting skills for hardware, software, and connectivity.
- Good communication and teamwork skills; able to support users at different technical levels.
- Fluent in English; Mandarin or Bahasa Malaysia an advantage.
- Ability and willingness to live onboard full-time during contract rotations.
Skills
Information Technology
Local Area Networks
Company Benefits
Medical Benefit
Employees enjoy full medical coverage, including outpatient and inpatient care, panel clinics, and specialist referrals..
Additional Info
Company Activity
Last active - few hours ago
Experience Level
4 - 7 Years of Experience
Career Level
Junior Executive
Company Profile
Dragon Cruises (M) Sdn Bhd
DG Cruises was founded with a bold vision: to redefine sea travel by blending luxury, entertainment, and warm hospitality. What started as a passion project among cruise and tourism enthusiasts has evolved into one of Asia’s most exciting new names in leisure cruising.
Our cruises sail across regional and international waters, offering guests everything from fine dining and casino entertainment to immersive cultural...