Job Description

Ready to help people buy their first home? Working with us at DREAM TRI ASSOCIATION means joining a friendly finance team that helps Malaysians navigate mortgage choices with honesty and clear steps. We focus on matching clients to lenders, simplifying paperwork, and protecting clients from costly mistakes.

As a Mortgage Consultant you will build repeatable lending journeys that start with a conversation and end with a signed loan. You will design client-friendly processes, prepare accurate applications, and scale our outreach to first-time buyers and property investors.

Your Growth & Impact

• Build hands-on experience in mortgage structuring and loan packaging across local banks and lenders.
• Develop client-facing skills by advising real buyers and managing full application lifecycles.
• Expand your professional network with lenders, valuers, and property agents.
• Grow into senior advisory or team roles as you demonstrate reliable deal closures and strong compliance.

Job Requirements

Responsibilities

Client Acquisition & Advisory

• Qualify leads and run short needs assessments to recommend suitable mortgage options.
• Explain rates, fees, and loan features in plain language so clients feel confident in choices.
• Present lender comparisons and advise on affordability and repayment scenarios.
• Follow up with potential clients until applications are submitted or a clear next step is set.

Loan Processing & Documentation

• Prepare complete loan applications with supporting documents for submission to banks and panel lenders.
• Track application status and resolve queries from banks to keep approvals moving.
• Coordinate with valuers, conveyancers, and employers to obtain timely documents.
• Ensure accuracy of client data and that all paperwork meets lender checklist requirements.

Relationship Management & Aftercare

• Maintain client records and update borrowers through key milestones until disbursement.
• Handle simple renegotiation or refinancing requests and refer complex cases to senior advisers.
• Collect feedback and keep clients informed about post-loan responsibilities and timelines.
• Work with our team to improve client materials and standard operating checklists.

Requirements

Qualifications & Experience

• Fresh graduate or 0 years of relevant work experience is welcome.
• Any diploma or degree in finance, business, accounting, or related fields preferred but not required.
• Interest in mortgages, property finance, or retail banking is essential.
• Willingness to attend lender briefings and on-the-job training sessions.

Hard Skills & Knowledge

• Proficient in Microsoft Office for preparing client summaries and simple financial tables.
• Basic understanding of household income calculations, loan-to-value, and instalment ratios.
• Familiarity with loan application workflows, document checklists, and common bank requirements.
• Comfortable using CRM tools or learning sales tracking systems to log leads and progress.

Soft Skills & Qualities

• Communicate clearly and patiently with clients, translating technical terms to plain English.
• Organised and detail-minded to keep documents accurate and approvals timely.
• Service-oriented mindset, ready to support clients through a stressful and important purchase.
• Resilient and coachable, open to feedback and steady improvement in sales and compliance practices.

Skills