Job Description

Overview of Job:

Responsible for managing and maintaining the company's collection, ensuring timely collections, minimizing bad debts, and recovering overdue payments.

Assess customer’s payment pattern, monitoring accounts, negotiating payment terms, and working closely with the sales and finance teams to maintain positive cash flow and customer relationships.

Job Description:

• The primary objective for a Credit Controller is to collect the maximum value of outstanding debts at the earliest possible date.
• Actively pursue overdue accounts to minimize bad debts and improve cash flow.
• Follow up on outstanding invoices and manage the timely and effective collection of all debts and payments
• Regularly review and monitor customer accounts to ensure adherence to agreed payment terms.
• Compile supporting documents and invoices to customer monthly basis.
• Maintain accurate and up-to-date records of customer profile, account and payment histories.
• Ensure the accuracy of customer’s details in the database use for billing and collection purposes.
• Ensure customers credit ratings are checked before credit approval
• Prepare and compile weekly / monthly reports for management review.
• Maintain an up-to-date aging report and reconciliation report for receivable balances.
• Liaise with internal departments (e.g., sales, customer service) to resolve issues and ensure prompt payment.
• Identify and escalate high-risk accounts that require closer 
• Support debt recovery activities involving legal actions, arbitration, enforcement and proof of debts.
• Coordinate with external law firms and third‑party collection agencies.
• Manage documentation, tracking, reporting and CTOS blacklist submissions.
• Other duties given to you by your superior from time to time, if required.

Job Requirements

• Minimum a Diploma in Business, Accounting, Finance or related fields or equivalent.
• Minimum 1-2 years of proven experience in Credit Control / Credit Collections.
• Experience in legal matter, customer service and other administrative task
• Excellent credit collection, solving customer disputes and negotiation skills.
• Results oriented, dynamic, creative and self-driven.
• Proficient in accounting/ MS Excel.
• Required language(s): English, Bahasa Malaysia, Mandarin.
• Candidates fluent in Mandarin preferred as job role is required to communicate in Mandarin.
• Possess strong communication and negotiation skills.
  
   

Skills