Brands Engagement Associate
Borong
Job Description
The Brands Engagement team is a highly consultative group that manages relationships with and is responsible for the growth and retention of Dropee’s large and fast growing clients. As a Brands Engagement Associate, you’ll identify opportunities for our clients to get the most out of Dropee by quickly understanding our clients’ needs, managing upsell and renewal opportunities, and driving end-to-end campaigns to increase adoption of Dropee's offering. We’re looking for a well-rounded strategic operator who can both build strong relationships with Dropee’s clients and manage projects to engage with customers at scale.
If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!
To be successful in Dropee, we expect candidates to be:
To be successful in Dropee, we expect candidates to be:
- Resilient and strong enough to overcome any type of difficulty; whilst staying positive on all company matters
- Adaptive to change, comfortable with uncertainty, and incredibly self-motivated to problem-solve efficiently
- Collaborative & open-minded towards differences in culture, perspectives, and ways of doing things.
- Great communication, organizational and stakeholder management skills
- Proven bias for action, self motivated and ability to prioritize and learn quickly
Responsibilities:
- Develop and implement strategies for driving product adoption and client retention at scale among existing Dropee customers.
- Solve complex client needs and work across product, sales, risk and operations teams to improve our existing SOPs and overall user experience of our product.
- Manage contract renewals and lead commercial negotiations with our clients.
- Retain and increase revenue and market share with existing accounts.
Job Requirements
Job requirements:
- 2+ years of experience in a client-facing role within a rapidly growing organization, preferably in eCommerce / logistics / payments / retail trade industry
- Ability to understand the Dropee API and build great relationships with technical customers
- Analytical ability to manage complex pricing and cost considerations
- Experience managing projects with input from cross-functional teams
- A knack for working well with a wide range of people, both internally and externally
- Motivation and flexibility to adapt in an environment where things change quickly
- Superior verbal and written communication skills
- Fluency in English plus an additional language (i.e. either Malay / Mandarin / Cantonese language skills) are a must-have.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 3 Years of Experience
Job Specialisation
Business Development, Key Account / Relationship Management, Retail Sales
Brands Engagement Associate
RM 3000 - RM 4000
Bandar Sunway
Full-Time
This job is no longer available