AI-generated summary
- Run front desk: check-ins/outs, reservations, guest inquiries, cash/records and room inventory.
- Collaborate with Housekeeping, Maintenance, Security and Finance.
- Lead the front office, coach staff, own KPIs and improve guest service!
Undisclosed
DXN CYBERVILLE, JALAN TEKNOKRAT 1, CYBER 3, 63000 CYBERJAYA, SELANGOR, Kuala Lumpur
Job Description
1. Supervise Front Office Operations Oversee daily front office activities, including check-in/check-out, reservations, and guest inquiries to ensure smooth and efficient operations. 2. Deliver Excellent Guest Service Ensure guests receive professional, courteous, and timely service while handling complaints and resolving issues effectively. 3. Manage Administrative Functions Maintain accurate guest records, room status, reports, cash transactions, and other front office documentation in compliance with company procedures. 4. Coordinate with Internal Departments Liaise with Housekeeping, Maintenance, Security, Finance, and other departments to ensure guest requests and operational requirements are fulfilled promptly. 5. Lead and Develop the Front Office Team Supervise, guide, and support front office staff and ensure adherence to SOPs, and promote continuous improvement in service quality. 6. Manage Reservations and Room Inventory Monitor room availability, oversee reservation accuracy, optimize room allocation, and maximize occupancy while minimizing booking discrepancies. 7. Ensure Compliance with Policies and Standards Enforce company policies, health and safety regulations, security procedures, and standard operating procedures (SOPs) to maintain operational excellence. 8. Prepare Operational Reports and Monitor Performance Prepare daily and monthly operational reports, monitor key performance indicators (KPIs), identify improvement opportunities, and recommend corrective actions to management.
Job Requirements
Qualifications & Education Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Hotel Management, or a related field. Experience Minimum 2–3 years of experience in Front Office, Hospitality, or Customer Service. At least 1 year of supervisory or team leadership experience is an advantage. Technical Knowledge / Skills Proficient in Microsoft Office (Word, Excel, Outlook). Knowledge of Property Management System (PMS) or hotel reservation systems. Strong administrative, reporting, cash handling, and record management skills. People’s Knowledge / Skills Excellent communication and interpersonal skills. Strong leadership, coaching, and team management abilities. Good problem-solving, customer service, and conflict resolution skills.
Company Benefits
Monetary Rewards
Our employees get to enjoy monetary rewards when they make sales!
Family-Like Culture
We treat everyone at DXN like family and we have a close working culture!
Annual Company Events
DXN employees get to have fun with company trips, annual dinners and more.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
