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This job is as an Operation & Front Desk Executive. You might like this job because you oversee daily operations, manage guest services, analyze data, and ensure a top-notch guest experience in a resort setting.
Undisclosed
Work Location: 8, Jalan Teluk Bahang, Teluk Bahang, 11050, Pulau Pinang, Kuala Lumpur
Job Description
Responsibilities: *Manage daily operations across resort departments, including front office, housekeeping, and maintenance. *Ensure staff follow resort policies, maintain quality standards, and comply with safety regulations. *Assist in developing strategies to improve efficiency, guest services, and the overall guest experience. *Ensure resort facilities are well-maintained and fully functional. *Handle guest check-ins, check-outs, and manage reservations. *Address guest inquiries, concerns, and complaints, coordinating with other departments to ensure guest satisfaction. *Make quick decisions to resolve operational issues, ensuring minimal disruption to guest services. *Analyze data to inform decisions on staffing and resource allocation. *Manage the resort's reservation system and assist in organizing events, group bookings, and guest services. *Coordinate with vendors for event logistics and ensure all guest requirements are met. *Maintain accurate guest records, reservation details, and safety/legal compliance documentation. *Oversee operational supply levels and work with vendors to ensure timely delivery and quality of goods. *Monitor staff performance, provide feedback, and manage scheduling, especially during peak periods. *Ensure resort operations comply with health, safety, and legal standards. *Coordinate safety inspections and implement procedures to minimize risks for guests and staff.
Job Requirements
*Diploma or Bachelor's Degree in Business Administration, Tourism Management, Hospitality Management, Operations Management, or any related field. *Flexibility to work shifts, weekends, and holidays as required in the hospitality industry. *Experience in managing guest services and proficiency with front desk software (e.g., Property Management Systems) is an added bonus.
Company Benefits
Monetary Rewards
Our employees get to enjoy monetary rewards when they make sales!
Family-Like Culture
We treat everyone at DXN like family and we have a close working culture!
Annual Company Events
DXN employees get to have fun with company trips, annual dinners and more.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
DXN Holdings Berhad
DXN was founded by Datuk Lim Siow Jin, a graduate from the prestigious Indian Institute of Technology. Datuk Lim started the business in quest of the benefits of mushroom on human health. His deep interest and endless effort drove him to utilize the fullest potential of Ganoderma or Lingzhi, which is well-known as the King of Herbs, for human health and wealth, with the establishment of DXN in 1993.
The core business activities of DXN include cultivation, manufacturing and marketing of the health food supplements. Based in Malaysia with worldwide operations, the company is well-known for its Ganoderma business. Its product lines include dietary supplements, food and beverages, personal care products, skin care and cosmetics, household products and water treatment system. Since its inception in 1993, DXN has upheld its concept of 'One Dragon One World One Market and One Mind'. With this powerful concept, DXN has sailed through continuous growth over the years. On 30 September 2003, DXN Holdings Bhd was listed on the Main Board of Bursa Malaysia. DXN was delisted on 27 December 2011 due to a take-over offer by the founder.
Source: dxn2u.com