Job Description

Job Title: IT Operations Manager
Department: Information Technology
Reports To: Head of IT
Employment Type: Full-time

Job Summary:

We are looking for a proactive and experienced IT Operations Manager to lead our IT infrastructure and service operations within the copier and office automation industry. This role plays a critical part in ensuring smooth integration between hardware (MFPs, copiers, printers) and related software solutions, managing internal IT systems, and supporting field service operations and customer connectivity requirements.

Key Responsibilities:

• Oversee daily IT operations including network infrastructure, server management, cybersecurity, backup systems, and user support.
• Manage and support the deployment and integration of copier/MFP devices with enterprise software solutions such as document management systems, print servers, and cloud platforms.
• Work closely with the technical service and sales teams to provide IT-related support for device installations, software configurations, and network setups at customer sites.
• Lead a team of IT staff, including helpdesk, network engineers, and system admins, ensuring efficient operations and continuous improvement.
• Develop and enforce IT policies, security protocols, and SOPs that align with business goals and compliance requirements.
• Maintain and manage remote monitoring tools, print management software (e.g., PaperCut, uniFLOW), and ERP/CRM system integrations.
• Support remote workforce needs including VPNs, collaboration tools, and secure data access.
• Manage software licensing, hardware procurement, and relationships with technology vendors and service providers.
• Plan for IT infrastructure upgrades, capacity management, and business continuity strategies.
• Monitor system performance and provide regular updates to management.

Job Requirements

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 5 years of IT experience, preferably within the copier, printing solutions, or office automation industry.
• Proven experience in IT infrastructure management, networking, cybersecurity, and systems integration.
• Familiarity with printer/copier network configuration, scan-to-folder/email setup, and remote device monitoring tools.
• Experience supporting field service technicians and understanding customer site network environments.
• Knowledge of ERP/CRM systems commonly used in service-based industries.
• Excellent problem-solving, communication, and project management skills.

Preferred Qualifications:

• Certifications such as ITIL, CompTIA, Microsoft, Cisco (CCNA/CCNP), or relevant vendor certifications.
• Experience with cloud platforms (e.g., Microsoft Azure, Google Workspace).
• Familiarity with MPS (Managed Print Services) environments and related software.

Skills