Job Description

• Oversee front desk activities including scheduling appointments and addressing customer inquiries for hearing assessments, fittings and follow-up visits.
• Efficiently manage administrative duties and documentation, ensuring accurate filing and record maintenance.
• Provide assistance to customers with hearing aids, accessories, batteries and other hearing care products.
• Accurately prepare quotation, invoices, receipts, delivery orders and sales report.
• Keep customer records, hearing test reports, warranty details and databases up to date.
• Collaborate with audiologists and technicians to facilitate daily clinic and laboratory operations.
• Follow up with customers about appointments, hearing aid servicing repairs and warranty claims.
• Oversee inventory management of hearing aids, earmolds, batteries and clinic supplies.
• Process payments and ensure proper financial and sales record-keeping.
• Maintain confidentiality and proper handling of patient information and medical records.
• Coordinate with HQ and couriers for order processing deliveries and inventory replenishment.
• Assist in hearing aid fitting sessions by preparing devices, accessories and necessary documentation.
• Ensure cleanliness and organization of the reception consultation and laboratory areas.
• Contribute to promotional activities, customer retention initiatives and clinic events.
• Professionally manage telephone calls, emails, WhatsApp inquiries and walk-in customer support.
• Facilitate smooth daily operations and provide administrative support to the hearing care team.

Job Requirements

• Minimum SPM/STPM qualification; candidates with a Diploma in Business Administration or related field will have an added advantage. 
• Proven experience as an Administrative Assistant, Office Assistant, or similar administrative role. 
• Experience in the healthcare industry will be an added advantage. 
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
•  Positive attitude, responsible, and willing to learn. 

Skills