Job Description

 We are seeking a friendly, responsible, and customer-focused Retail Assistant to support the daily operations of our audiological clinic. The role involves assisting patients and customers, supporting the audiologist with clinic activities, handling hearing-related products and accessories, maintaining cleanliness and organization, and ensuring a welcoming experience for all patients. 

  Key Responsibilities

• Welcome and assist patients and customers in a friendly and professional manner.
• Assist the audiologist with non-clinical tasks before, during, and after patient appointments.
• Prepare the consultation and testing areas before patient appointments.
• Assist the audiologist with equipment, materials, and basic clinic preparations as required.
• Handle hearing aids, batteries, accessories, and other hearing-care products appropriately.
• Provide basic product information and refer clinical or technical questions to the audiologist.
• Manage retail sales, payments, receipts, and POS transactions accurately.
• Arrange and maintain hearing aids, accessories, and other products in an organized and presentable manner.
• Monitor stock levels and assist with inventory management and stock-taking.
• Receive, check, label, and organize incoming products and clinic supplies.
• Assist with appointment scheduling, patient registration, and basic administrative tasks.
• Follow up with customers regarding product collection, repairs, servicing, or appointments.
• Maintain accurate customer and sales records while strictly respecting patient confidentiality.
• Maintain cleanliness and hygiene throughout the clinic, including the reception area, consultation rooms, testing areas, retail displays, and workspaces.
• Assist with opening and closing procedures and ensure the clinic is prepared for daily operations.
• Handle customer feedback and complaints professionally and escalate clinical concerns to the audiologist or clinic manager.
• Assist with promotional activities, product displays, and clinic events when required.
• Perform other duties as assigned by the audiologist or clinic manager.

Job Requirements

• Minimum SPM or equivalent qualification.
• Previous experience in retail, customer service, healthcare, or clinic administration is an advantage.
• Interest in audiology, hearing healthcare, or medical-related products is preferred.
• Good communication and interpersonal skills.
• Friendly, patient, caring, and empathetic personality.
• Comfortable interacting with elderly customers and patients with hearing difficulties.
• Basic computer, POS, and administrative skills.
• Good attention to detail and organizational skills.
• Able to work independently and as part of a team
• Physically able to perform routine cleaning, organizing, and stock-handling duties.

Skills