Executive-Property Management (Customer Care)

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This job is about helping people enjoy their homes by managing property issues and ensuring everything runs smoothly. You might like this job because it offers a chance to make a real impact in the community while building relationships with residents.

Undisclosed

Jalan Conlay, Kuala Lumpur

Job Description

About the Job

Join us at Eastern & Oriental Berhad to shape refined living experiences and inspiring spaces.  We welcome you to contribute to our legacy of exceptional, timeless addresses.  Apply now for a career in Property Management with us, where your drive meets endless possibilities.

The position is based in our KL Office in Malaysia.

Job Overview

You will be responsible to carry out the daily operations and related matters pertaining to defects and other issues of the property development project tasked.

Responsibilities

  • Attend to owners’ feedback professionally in compliance with E&O’s service standards and provide reasonable alternatives in resolving customers’ feedback
  • Follow up and document all building defects (including reports and photos), in collaboration with departments and contractors to ensure timely completion
  • Prepare for handing-over procedures and carry out random pre-handing over inspections before formal handover
  • Coordinate with contractors for Pre-VP (Vacant Possession) briefings to resolve any handover and defect liability period (DLP) issues
  • Assist in drawing up the procedures for opening and closing defect lists, ensuring timely submission to the Manager for smooth, error-free transitions and progress tracking
  • Establish strong relationship with local authorities and maintain good rapport with owners/tenants/residents 

Qualifications

  • Diploma/Bachelor Degree in Building and Facilities Management, Property Management or related field
  • Fresh graduates are welcome to apply
  • Candidates with relevant experience in Property Management / Real Estate industry will be an advantage
  • Able to work independently, possess initiative, with strong interpersonal and communication skills

Job Requirements

Qualifications

  • Diploma/Bachelor Degree in Building and Facilities Management, Property Management or related field
  • Fresh graduates are welcome to apply
  • Candidates with relevant experience in Property Management / Real Estate industry will be an advantage
  • Able to work independently, possess initiative, with strong interpersonal and communication skills

Skills

Customer Relationship Management
Detail Oriented
Customer Support

Company Benefits

Career Development

We nurture your professional growth through Strategic Skill Alignment, Adaptive Learning Experiences and Continuous Learning Culture

Health & Wellness

Your wellbeing matters. We offer outpatient and inpatient medical coverage, complemented by insurance protection

Hospitality Stays

As part of our Group, employees enjoy special staff rates for hotel stays — perfect for leisure getaways or family holidays

Employee Engagement

Diversity, equity & inclusion–focused activities, Festive and multi-cultural celebrations, Team events and company trips

Other Perk

Enjoy the convenience of free parking, providing ease and savings for your daily commute


Additional Info

Company Activity

Last active - few hours ago

Career Level

Junior Executive

Job Specialisation


Company Profile

Eastern  & Oriental Berhad-logo-image

Eastern & Oriental Berhad

Eastern & Oriental Berhad (E&O) is a premier lifestyle property developer listed on Bursa Malaysia, renowned for creating exceptional placemaking addresses that deliver enduring value. Our growth is anchored by four strategic engines: Kuala Lumpur, Penang, Iskandar Malaysia, and Central London. In Kuala Lumpur, flagship developments such as Conlay in KLCC and The Peak in Damansara Heights exemplify...