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This job is perfect for a Cantonese & Mandarin speaker willing to support technical issues for customers in various regions. You might like this job because it offers an opportunity to collaborate with teams and solve problems efficiently.
Job Description
About the Role
We’re looking for a ServiceDesk Technical Analsyst who will require to manage our merchants/customers enquiries or issues via various communication mediums.
To this end, you will need to be have a problem solving and team player mindset as you are require to work closely with other team mates or cross support engineers to resolve our merchant/customers queries
This role will be supporting on Malaysia,Singapore,Hong Kong,Taiwan (and other regions).
What You’ll Do
- Provide merchants/customers with a first point of contact for all incidents, queries and requests.
- To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are
promptly attand,resolved or assign. - To support the EPOS environments, ensuring that appropriate monitoring and support activities are addressed.
- To monitor and maintain SLA, chase/follow up outstanding tickets with merchant/customers or within internal support teams.
- To collaborate closely with internal support teams from other regions members to ensure all the issues/problems/escalations are resolve in a timely manner.
- Log calls as per procedures, and where possible provide immediate response for resolution.
- To ensure compliance to policies and standards for operational use in EPOS.
Job Requirements
What You’ll Need
- Diploma or High Diploma in Computer Science or related industries
- ITIL V3 or V4 certified
- Minimum 1 year experience in IT industry
- Familiarize with ticketing system (Zoho Desk as an add advantage) and ITSM workflow.
- Hands on experience in iOS operating system to enduser support ( added advantage )
- Able to work on shifts
- Good in English and communication skills that able to interact with colleagues in different markets.
- Fluency in spoken and written English and Chinese ( Mandarin & Cantonese )
- Good team player, self-motivated
- Immediate available is highly preferred
- Fresh graduates are also welcome
Skills
Company Benefits
Medical Insurance
Covers Hospitalisation as well as GP Claims.
Food & Beverages
Well stocked pantry filled with premium branded & imported snacks & drinks.
MacBook for all
To us is not a benefit as we have been using it all along but it seems like it's a thing now.
Upward career development & mobility
We do not believe in making someone stay in a position forever as there is always room for growth.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Company Profile
Eats365 Sdn Bhd
Founded in Hong Kong where the culinary scene is demanding and constantly-evolving, Eats365 is a young and energetic F&B tech startup that is powering the future of dining.
Our forward-thinking attitude powers our vision to create F&B solutions that allow restaurants, big and small, to overcome tomorrow’s challenges, today.
As passionate foodies, we believe that restaurants breathe life and character into communities around the world. With this in mind, we want restauranteurs to be able to focus on their craft and passion rather than stressing over the system that runs their business.
As equally-passionate techies, we’ve made it our goal to futureproof our restaurant solution; integrating tomorrow’s technologies in ways that are useful, advantageous and easy to use.
At the end of the day, we are dedicated to offering an F&B solution that powers the future of dining by creating harmony between old-school cooking and new-age technology.