Job Description

Job Summary
We are hiring a Software Support Specialist with strong interest in IT to join our growing team. This role is ideal for someone who enjoys solving problems, communicating with people across different industries, and wants to build a career in the IT field. You will be exposed to real IT support work while developing both technical and client-facing skills.

Key Responsibilities

• Provide front-line support to customers via phone, email, and chat 
• Troubleshoot basic technical issues (software/ERP)
• Escalate complex IT issues to the technical team when required 
• Guide users step-by-step to resolve issues in a clear and patient manner 
• Maintain accurate records of issues, resolutions, and follow-ups 
• Work closely with internal IT teams to ensure timely resolution 
• Continuously learn and stay updated on systems, tools, and IT trends 

What You’ll Gain

• Hands-on exposure to IT support and systems 
• Opportunity to transition into more technical IT roles over time 
• Experience working with clients across various industries 
• Development of both technical and communication skills 
• Experienced seniors to build you into specialists

Why Join Us

• Fast-growing IT environment with real career progression 
• Supportive team that values learning and development 
• Exposure to different industries and business challenges 

This role suits candidates who may not come from a pure IT background but are serious about building a long-term career in tech.

Job Requirements

Requirements

• Fresh graduates, Diploma or Degree in any field (IT-related is a plus, not mandatory) 

*Added advantage - Accounting, Business Management, IT

• Strong interest in IT and willingness to learn 
• Good communication skills in English (additional languages are a plus) 
• Problem-solving mindset and patience in handling users 
• Neat and responsible
• Able to multitask and work in a fast-paced environment 

Preferred (but not required)

• Basic understanding of IT concepts (e.g. troubleshooting, networks, software) 
• Experience in customer service or helpdesk support 

Skills