Job Description

• Attend to customers’ feedback professionally in compliance with Eco World’s service standards, offer reasonable alternatives in resolving customers’ feedback.
• Assist in the office administration.
• Establish proper filing system and keep all correspondence in proper sequence for easy reference.
• Assist to perform tasks required in community events / internal team bonding activities.
• Perform other duties and responsibilities that may be assigned by the Management from time to time.

Job Requirements

1) Communication

• Communicates and share appropriate information with relevant parties on a timely basis.
• Articulates and associates well different customer backgrounds and demographics, within and outside of organization.

2) Customer Focus

• Demonstrates an understanding of the importance of focusing on customer experience.
• Seeks to clarify customer requirements and responds promptly with respect and courtesy.
• Devotes personal attention and delivers trusted advice to customers, ensuring that products and services are easy to use.

3) Quality Focus

• Provides a consistent standard of quality and service delivery in every aspect of work.
• Accomplishes tasks through concern for all areas involved.
• Accurately checks for processes and tasks; and follows up in a timely manner with appropriate persons.
• Checks the quality, validity and relevance of information sought.

4) Teamwork

• Takes on responsibility for helping others by being dependable, reliable and contributing actively to the team.
• Appreciates the view of others and values individual differences in terms of style, perspective, approach and background.
• Commits to the common goals of the team, supports team values and decisions, and accepts the share of workload.
• Demonstrates respect towards all team members.

5) Compliance

• Conforms to the policies and procedures of the organization and behaves accordingly.
• Sticks closely to legislation and proven practices related to the areas of responsibilities.

6) Commitment & Accountability

• Identifies the areas of concern and takes responsibility for tasks and resources assigned by the organization.
• Reports on use of organization’s resources and the progress of the tasks assigned.

7) Initiative

• Recognizes the inputs of all participants.
• Develop and implement new ideas to enhance and streamline the administrative process
• Takes action immediately when opportunities arise.

Skills