Customer Service Executive

Efficient E Solutions

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This job is perfect for those who enjoy helping customers and ensuring satisfaction. You might like this job because it involves resolving issues and maintaining positive relationships with clients.

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

Responsible for corporate account in terms of responds to service requests, inquiries and complains over the phone, via e-mail, or in person

Provides solutions and information to concerns.

Preparation and standardization of documentation, reports and proposals given to clients. Ensure maximum goodwill from all transactions.

Performs monitoring activities such as follow-up with customers on job progress and to gather information necessary to process orders thoroughly.

Job Requirements

Candidate must possess at least a Diploma/Advance Diploma in Business Administration or other related discipline

Minimum 2 years working experience in related field in similar industry

Able to answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns

Good telephone etiquette and customer service skills

Company Benefits

High Reward for High Performance

The company values and rewards employees who deliver outstanding results, creating a culture where excellence is recognized and appreciated.

Commitment to a Diverse and Healthy Workforce

Efficient E-Solutions is dedicated to fostering a diverse and inclusive work environment while promoting the well-being of its employees.

Strong Employee Involvement and Communication

The company emphasizes open communication and active employee engagement, ensuring that everyone is involved and informed in the workplace.

Additional Info

Experience Level

0 - 10 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial

Customer Service

Telesales / Telemarketing

Company Profile

Efficient E Solutions

EFFICIENT Group provides a full spectrum of integrated business process outsourcing services that address your complex business challenges, with main focus on delivering mission critical processes to drive your organization's operational excellence. Our services are delivered using internally developed proprietary platforms that combine with the best of technologies available in each area of service. Every process,...