Deliver the results that drive change. 

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and perspectives so that together, we can develop solutions that deliver enjoyable and sustainable living.   

Come and join us as you are as we believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Your Role

This position will be responsible for evaluation, design, and implementation of best practice business processes to improve service and business efficiency. It will be expected to manage data analysis related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes. Additionally, it may be deployed to support design of future state process design across the enterprise. This role will support the implementation of process improvements including design and deployment. The successful candidate will have a strong understanding of business processes across department and the ability to help design and recommend process changes, procedure redesign. The person will manage the team of Key Users in GFSS Kuala Lumpur and cooperate very closely with GFSS Global Key Users teams.

A Typical Day

• Lead and coordinate quality, efficiency projects and activities to ensure continuous best practices, and drive business results and growth

• Effective team management, providing direction, motivation and career development

• Manage team support to ensure efficient issue resolution and minimal business impact, act as escalation point for serious issues.

• Cooperate closely with GFSS Global Key Users to standardize and align the solutions across the regions.

• Focus on the internal stakeholder and be an active participant in creating a seamless experience.

• Analyze existing process, perform benchmark gap analysis and assist in the design to transform workflow.

• Develop processes and procedures to effectively meet or exceed internal stakeholder expectations.

• Develop & update process documentation, work instructions and other tools to support execution

• Partner with Compliance team to ensure regulatory compliance.

• Partner with IT to incorporate automation where applicable.

• Collaborate cross-functionally on full life cycle process evaluation and improvements.

• Conduct on-going research and benchmark against industry best practices.

• Organize cross functional groups across departments to work collaboratively toward the effective and efficient pursuit of pre-determined goals.

• Participate in projects including planning, impact analysis, scheduling, and communication

• Prioritize projects to ensure timely completion of deliverables and milestones.

• Escalate issues which cannot be resolved by the team.

• Support Problem Solving culture and mindset.

• Set up a strong and transparent cooperation with SMEs

Who You Are

• Candidates must possess at least a Bachelor’s Degree in Business Studies/ Economic/ Finance/Accounting;

• Possess good knowledge of SAP system;

• Minimum 2 years’ experience in a line manager role with proven record of leadership skills

Core Competencies

• Ability to present complex processes in easy-to-understand terms to various cross functional stakeholders to receive approval and prioritization

• Experienced with Shared Services environment as well as strong understanding of business goals and policies;

• Problem solving skills, continuous improvement and processes automation approach;

• Ability to prioritize and manage multiple projects, both large and small, with competing due dates and present status to management

• Considerable skills in process improvement, business transformation, communication, leadership, problem solving and team building.

• Ability to manage multiple projects at the same time and communicate to management any concerns regarding resources, timeline obstacles and prioritization

• Team player with strong interpersonal capabilities;

• Passion to innovation, customer obsession, drive for results, communicative, team orientated, with analytical thinking, patient, paying attention to the details, organized, training skills, leadership skills, confidentiality, problem-solving skills, with the ability to motivate people, with the ability to plan and prioritize own work and other team members, taking ownership and responsibility of outstanding issues and queries;

• Experience of working in a / within a multicultural, international environment

Where you’ll be: 

• You will be based in our Petaling Jaya office, and you will be part of our Global Shared Services Team.

Benefit highlights:

• Hybrid working arrangement.

• Discounts on Electrolux products and services.

• Medical & Hospitalization coverage for both employees and dependents.

• Dental & Optical.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on: 

Electrolux Group
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