Job Description

Global International Brand looking for a driven, goal-oriented and energetic professional to help us continue our steady expansion!

 Main Duties & Responsibilities

1. Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement
2. Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value
3. Gather feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
4. Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products/services
5. Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
6. Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
7. Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators 
8. Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company’s services effectively
9. Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance

Job Requirements

 Job Requirements and Competencies

• BSc Degree in a Business-related field
• At least 2 years of experience in business development roles
• Fluent speaker with excellent oral and written skills in Mandarin, Bahasa Malaysia & English to effectively communicate with our diverse client base and stakeholders.
• Experience within the financial services industry is considered an advantage
• Excellent organisational and analytical skills
• Confident, persuasive and ambitious
• Strong interpersonal and communication skills
• Ability to work autonomously and under pressure, while maintaining effective communication with team the members
• Dynamic, innovative and target-oriented
• Computer literate

Benefits of Working with Us

1. Competitive Salary Package. Be remunerated with an attractive basic salary corresponds with your experiences.
2. Commission-based Structure. Get the chance to earn more when you achieve more to boost your overall compensation
3. Training and Learning Opportunities. Build and polish your skills on personal and professional levels while being guided by experienced colleagues
4. Dynamic Team. Dive into a dynamic work culture with a supportive crew of colleagues
5. Convenient Mode of Working (Hybrid): Balanced arrangement of working in the office and at the comfort of your own home
6. Medical Benefit. Focus on your career while ensured that your health is being taken care of
7. Company Activities. To socialize and strengthen the bond between you and the team members
8. Long-term Benefits. As you continue working in the company, the better benefits await you

Skills