Job Description

WE'RE LOOKING TO EXPAND OUR TEAM!

Everyday, at Elevete, we strive to put a smile on people's faces by sharing our delicious assortment of cakes, macarons & desserts!

Our company's driving force is backed by leadership that aims to create a workplace environment that promotes thinking outside of the box, taking responsibility and always challenging yourself to do your best.

Job Responsibilities

Customer Experience and Operations

• Customer Service: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and managing complaints through various channels (phone, email, chat, social media).
• Order Processing and Fulfillment: Efficiently process and fulfill customer orders, including customization requests, ensuring timely and accurate delivery.
• Operations Coordination: Collaborate with internal teams (bakery production, logistics, and customer service) to streamline operations and optimize workflow.

Quality Assurance and Compliance:

• Product Quality: Maintain rigorous quality standards for all products, ensuring freshness, taste, and presentation.
• Food Safety: Adhere to strict food safety regulations and company policies, prioritizing hygiene and safety in all aspects of operations.
• Compliance: Ensure compliance with relevant industry standards and regulations.

Job Requirements

• Proficient in MS Excel and other Microsoft Office applications
• Able to work independently and work well in a team environment.
• Positive attitude and willing to learn.
• Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment.

Skills