Job Description

 We are looking for a Reservation Executive Intern to join our Reservations team. This role provides hands-on experience in hotel reservations, supplier coordination, travel agent communication and day-to-day operations within an international tourism company.

Key Responsibilities:

• Process FIT hotel reservations through the company’s B2B system and other approved channels. 
• Check booking details, rates, room categories, meal plans, special requests and booking conditions. 
• Communicate directly with hotels and suppliers to check availability and obtain confirmations. 
• Follow up on pending and waitlisted reservations and ensure bookings are confirmed on time. 
• Monitor cancellation deadlines, release periods, payment deadlines and other booking conditions. 
• Communicate with travel agents regarding booking status, amendments, cancellations and special requests. 
• Source and propose suitable alternative hotels or room options when requested services are unavailable. 
• Process booking amendments, date changes, cancellations and other requests. 
• Maintain accurate reservation records and supporting documents in the company’s systems. 
• Assist the Sales team with hotel availability checks, special rates, promotional offers and supplier follow-ups. 
• Support the management of hotel contracts, rate agreements and special offers. 
• Check upcoming arrivals and ensure reservations are fully confirmed before guests arrive. 
• Coordinate with Sales, Operations, Customer Service and Finance teams to ensure smooth booking operations.

Job Requirements

 Job Requirements

• Currently pursuing a Diploma or Bachelor’s Degree; students from various academic backgrounds are welcome to apply. 
• Good command of English, both written and spoken. 
• Strong communication skills and confidence in communicating with hotels, suppliers, travel agents and internal teams. 
• Good attention to detail, especially when handling booking information, rates, dates and guest details. 
• Strong organizational and time-management skills. 
• Ability to follow up on pending tasks and meet important booking deadlines. 
• Proactive approach to problem-solving and willingness to find suitable alternatives when required. 
• Ability to handle multiple bookings and tasks simultaneously. 
• Comfortable working with computer systems and maintaining accurate records and documentation. 
• Willingness to learn reservation systems such as SAMO and internal platforms such as Bitrix24. 
• Responsible, proactive and able to work both independently and as part of a team. 
• Interest in the tourism, travel or hospitality industry. 

Skills