Job Description

We are fast paced new age tour operator. As our fleet of cars grow, we are seeking a highly motivated and experienced Transport Operations Manager to lead and manage our expanding transport department. The ideal candidate will be responsible for overseeing the overall transport operations, ensuring smooth coordination of daily transfers, managing drivers and company vehicles, and continuously improving operational systems and efficiency.

Responsibilities

• Establish and maintain business standards for accuracy, productivity, efficiency, and reliability within the transport operations department
• Develop and improve transport operational systems, including system development for upload and allocation of transport arrangements for each transfer
• Manage and control transport platform operations such as Grab, Klook, and other related transport platforms
• Independently manage and operate the Transport Operations Department with proper monitoring of departmental Profit & Loss (P&L)
• Work towards departmental profitability and operational growth in line with company KPIs and targets
• Be entitled to performance-based commission and bonus incentive structures tied to departmental profitability and KPI achievements
• Oversee and manage all drivers to ensure professionalism, discipline, proper conduct, and smooth daily operations
• Ensure all company vehicles are maintained in top-notch condition, including cleanliness, servicing schedules, documentation, and operational readiness
• Ensure all licenses and permits related to the department are renewed in a timely manner, preferably prior to their respective expiry dates, in order to maintain full operational compliance and avoid any disruption to business operations.
• Ensure all transport assignments, airport transfers, and operational arrangements are professionally coordinated and properly executed
• Monitor and prevent any misconduct, mismanagement, or unprofessional practices within the transport team
• Create and maintain efficient systems and operational workflows to support the transport department and overall business operations
• Input new information and update existing database system records as required
• Create and manage spreadsheets related to daily operational functions
• Retrieve and analyze operational data as requested
• Prepare monthly operational and performance review reports and recommend process improvements
• Organize and maintain proper filing and storage of operational documents
• Ensure all regulatory, compliance, and legal requirements are adhered to
• Coordinate and work closely with internal departments and external suppliers/vendors
• Conduct research and source additional operational information when required
• Handle ad-hoc operational tasks assigned by Management 

Rewards

• Attractive Remuneration.
• Health Back Program that pays for your fitness club.
• Monthly KPI achievement bonuses. 
• Commissions on the profits from the department upon achieving targets.
• Corporate trips and incentives. 

Job Requirements

This position requires a strong sense of leadership, operational planning, accountability, and the ability to independently manage the transport department as a profit-generating business unit. The successful candidate has great growth potential in the company and will also play an important role in developing operational systems, maintaining service quality, and ensuring the department operates professionally and efficiently at all times.

The ideal candidate should be creative, comfortable with AI, new systems and multitasking, working cross-functionally with different business units, and managing both operational and administrative functions within a fast-paced environment. 

Qualifications

• Minimum 3 years of experience in transport operations, logistics, tourism operations, or related fields
• Strong operational management and leadership skills
• Experience in handling transport coordination, drivers, fleet management, and operational planning
• Ability to develop systems and improve operational workflows
• Strong knowledge of Microsoft Office applications and spreadsheet management
• Detail-oriented with strong organizational and problem-solving skills
• Ability to multitask and work effectively under pressure
• Strong communication and interpersonal skills
• Sense of ownership and pride in performance and its impact on the company’s success
• Critical thinker with good decision-making and time-management skills
• Team player with strong leadership qualities
• Experience in tourism or inbound travel operations is an added advantage
• Knowledge of Russian language is an added advantage 

Skills