Job Description

About the Role:
We are seeking a proactive and tech-savvy IT Support Intern to join our team. This internship offers hands-on experience supporting our software products and assisting clients with technical issues related to accounting, payroll, and POS systems


Key Responsibilities:
• Assist in troubleshooting hardware, software, and network issues 
• Provide online technical support to customer via email, phone, WhatsApp. 
• Set up and configure computers, printers, and other IT equipment for customer and internal staff. 
• Support the IT team with daily tasks and projects
• Provide first-level technical support for SQL accounting, payroll, and POS software
• Assist in software installation, configuration, and updates
• Troubleshoot user issues and escalate complex problems to senior technicians
• Maintain accurate support logs and documentation
• Support internal IT tasks such as hardware setup and network maintenance

What You’ll Gain:
• Practical experience supporting business-critical software
• Exposure to SQL-based systems and real-world troubleshooting
• Mentorship from experienced IT professionals
• Opportunity to develop technical and interpersonal skill

Job Requirements

Requirements:
• Currently pursuing a diploma or degree in Information Technology, Computer Science, or a related field
• Basic understanding of computer systems, networks, and troubleshooting
• Good communication and problem-solving skills
• Eagerness to learn and work in a team environment

Skills