Job Description

About us
Empress Family Feast is a premium tingkat dinner subscription service in Singapore. Every day we deliver home-cooked-style meals to hundreds of families, and your work decides whether dinner arrives on time and still warm.

The role
You will run the delivery side of the business. You plan the daily routes, coordinate our drivers and make sure every subscriber gets their meal when we promised. You are the person the kitchen and drivers rely on at peak hours, so you need to stay calm when things go wrong.

What you’ll do

• Plan and optimise daily delivery routes across Singapore
• Assign, schedule and coordinate drivers, including backup cover for absences
• Track deliveries in real time and resolve delays, missed drops and address issues
• Work with the kitchen team on dispatch timing and packing flow
• Handle weekly changes such as postponed or skipped deliveries and updates to subscriber addresses
• Respond to subscriber and driver queries about delivery
• Keep delivery records accurate and report on punctuality and issues

Job Requirements

What we’re looking for

• Diploma or degree in any field. Fresh graduates are welcome, and logistics or supply chain studies are a plus
• Strong organisation and time management, and comfort with a fast daily rhythm
• Good with spreadsheets and apps. Route planning tools and Airtable are a plus
• Clear communicator, comfortable giving instructions to drivers
• Able to communicate in English, Chinese and Malay
• Familiarity with Singapore’s geography and estates, or a willingness to learn quickly
• Must be eligible to work in Singapore. Malaysian graduates are welcome to apply

Skills