Job Description

We are seeking a skilled and motivated Project Management Executive to lead and oversee the successful implementation of digital solutions for our organization. As the Project Manager, you will play a pivotal role in the entire project lifecycle, from initial research and requirement analysis to deployment and ongoing support. Your responsibilities will encompass a diverse range of tasks, ensuring efficient project execution, stakeholder satisfaction, and alignment with budget and timeline parameters.

Key Responsibilities:

• Communicate effectively with customers to understand their requirements and proposed solutions based on their needs and end-user experience.
• Conduct in-depth research and analysis to understand project goals, scope, and stakeholder expectations.
• Generate comprehensive documentation, including Chatbot & System Integration Flow, Project and Implementation Reports, Sign-Off Sheets, and Subscription Date Tracking.
• Idealise and design chatbot conversation flows and optimize user interactions.
• Oversee the design, implementation, and management of chatbot and chat automation projects.
• Facilitate smooth onboarding and training for customers and project team members.
• Drive digital solutions, including automation, pipeline development, and integration strategies.
• Manage end-to-end project implementation, ensuring milestones and communication with stakeholders.
• Collaborate with clients for User Acceptance Testing (UAT) and preparation of UAT documents.
• Ensure strict adherence to project budget and timeline, addressing potential deviations promptly.
• Oversee deployment for seamless integration into existing infrastructure. 

About Us:

At Engages.ai, we boost customer conversions and enhance engagement with our advanced conversational AI and automation solutions. Our product features a humanised chatbot and a comprehensive chat management system, streamlining sales, marketing, and customer support services for businesses. 

Our team is dedicated to providing the best solutions on the market to help our clients streamline their business processes, saving them time and money. At Engages.ai, we believe in fostering innovation, continuous improvement, and a customer-centric approach.

We are looking for passionate individuals who share our commitment to excellence and are eager to make a meaningful impact by delivering top-tier solutions. Joining Engages.ai means becoming part of a collaborative and dynamic environment where your ideas and contributions are valued. We offer opportunities for professional growth, continuous learning, and the chance to work on cutting-edge technology that shapes the future of customer engagement.

At Engages.ai, There Are 5 Core Values

• Growth-Oriented,
• Honesty & Integrity,
• Seeking Excellence,
• Collaboration
• Value Creation

Hence join us, if you are a:

• Team Player who is able to take rejection as a personal challenge to succeed when given the next opportunity;
• Performance and Results-Oriented - Commit to achieve your Goals;
• Willingness to learn; and
• Growth-Driven person who will always seek to reflect and learn, while having fun in the process.

If you are interested in this opportunity and meet the requirements, please submit your resume and a brief cover letter to jobs@engages.ai. 

We look forward to hearing from you!  

Job Requirements

Qualifications and Requirements:

• Bachelor's degree preferred.
• 1-2 years project management, preferably in tech or digital solutions.
• Strong analytical, detail-oriented problem-solver.
• Excellent communicator, adept at stakeholder management.
• Proficient in project management software and agile methods.
• Multitasking and concurrent project management ability.
• Results-focused, committed to objectives.
• Proficient in Google suite, including Sheets, Docs, with bonus in Apps Script.
• Experience in customer support & project management with a focus on chat automation and chatbot management.
• Experience with chatbot platforms (e.g., Dialog Flow, IBM Watson, AzureAI) and automation tools.
• Familiarity with web terms: JSON, RESTful API, Webhooks, AI.
• Understands SDLC concepts.
• Excellent time management and prioritization skills.

Skills