Job Description

Ensign is hiring !

Responsibilities:

• Manage ticketing system and ensure all the tickets are up to date with latest information/updates.

• Handles customers’ calls/escalation, perform 2nd level troubleshooting and resolution.

• Conduct analysis (impact & risks) on change requests and perform configuration changes.

• Take ownership of the issue and work with Engineering/Principle towards resolution.

• Monitor, track and communicate status of support requests.

• Maintain products firmware, signature and patches up to date.

• Vendor/Principle coordination and management.

• Create & Maintain technical documentations.

• Report possible threats or software issues

• Install, program and commission devices, security equipment, and software

• Diagnose and troubleshoot hardware and software issues

Requirements:

• Minimum 3 years of experience in project deployment & support.

• Analytical-thinking and problem-solving experience.

• Experience working autonomously and prioritizing work with minimal input.

• Time management and multitasking experience.

• Strong knowledge of networking and IP concepts

• Hands on Experience with Symantec solutions (DLP, Mail Gateway, Proxy) will be an advantage

• Hands on Experience with IT security solutions like Advanced Persistent Threats, Intrusion Prevention System, Web Proxy, Email Gateway, Privileged Identity Management, Endpoint detection and response, etc.

• Excellent verbal and written communication skills.

• Detail oriented and organized.

• Ability to work independently with little while maintaining a high level of efficiency.

• Flexible and quick to adapt to sudden changes and issues.

Job Requirements