Job Description

Ensign is hiring !

Duties and Responsibilities:

• Provision of 24x7 Information Security Monitoring and Surveillance services.

• This involves handling events such as identifying user security issues, extensive troubleshooting, and coordinating resolution or restore using a variety of applications and testing tools.

• Providing high-level proactive technical support, including security configurations, security policy modification recommendation, and diagnostics of remote network security issues.

• The events can include hardware/software failures as well as security breaches, threats, or network connectivity issues.

• Professionally and courteously answer inbound security-related calls and provide customers with the best possible customer service and experience, create tickets, handle security-related user enquiries, and escalate according to established procedures.

Requirements:

• Candidate must possess Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.

• Fresh graduates are welcome to apply for this post.

• Applicants who have 1 - 3 year's relevant technical work experience in Systems/Network Security Implementation would be an added advantage.

• Strong knowledge of design, integration and operation of security products such as Firewalls, Intrusion Detection Systems, VPNs, etc

• Professional certification with experience in CCNA/MCSE/Sun Solaris/HP-UX would be an advantage.

• Additional technical skills in system administration, Microsoft LAN, Linux, UNIX and strong knowledge of TCP/IP networks would be highly regarded.

• Required language(s): English, Bahasa Malaysia

• Able to work shift and perform well under pressure.

• Possess good work attitude and capacity to learn and grow career.

Job Requirements