Job Description

Responsibilities:

Customer communication & support

• Answer and route calls: Pick up incoming calls promptly, log clear messages with caller name and contact, and direct queries to the right colleague.
• Resolve customer needs: Understand issues, recommend appropriate services, and handle post-sales queries to keep customers satisfied.
• Forms and responses: Process supplier request forms, survey forms and credit applications and reply within one working day of receipt.

Sales & account management

• Full sales cycle ownership: Manage leads from quotation to closing, follow up with customers, and work to meet or exceed monthly sales targets.
• Quotation and retention: Prepare accurate quotations and issue calibration reminders before due dates to support timely conversion and repeat business.
• Customer feedback: Capture and report customer feedback to the manager to help improve our services and offerings.

Operations & coordination

• Cross-team coordination: Work with engineers, peers and supervisors to ensure commitments are met and confirm with customers when work deviates from standard process.
• CRM accuracy: Maintain customer records in the CRM, including NIRF entries, cold call logs, follow-ups and customer updates.

Job Requirements

Qualification & Experienced Required :

1. Diploma/degree or equivalent in Business Administration, Finance or a related field, or minimum 2 years experience in indoor sales.
2. Proven experience in a sales or customer service role of at least 1 to 2 years in a customer-facing environment.

Hard Skills & Knowledge :

• Good written and verbal communication skills in English for calls, emails and documentation.
• Experience preparing quotations and managing post-sales forms, with the ability to respond to supplier, survey and credit requests.
• Familiarity with CRM systems and accurate data entry practices, including logging NIRF, cold calls and follow-up activities.

Soft Skills & Qualities

• Customer-focused mindset committed to delivering reliable service and ensuring client satisfaction.
• Collaborative team player who coordinates effectively with engineers and internal teams to close tasks on time.
• Organised and responsive, able to manage multiple tasks while working toward monthly sales targets.

Skills