Job Description

We’re seeking individuals who are passionate about making an impact on society, and want to make a difference in this world we are living in. If you’re curious about how social enterprises can transform surplus building materials destined for landfills into opportunities that benefit both people and the planet while maintaining an efficient and sustainable operation model, this role may be for you.

About the XChange Marketplace

The XChange Marketplace (XCM) is a circular economy platform that connects businesses with old, unsellable surplus building materials to communities in need. Instead of letting usable materials go to landfills, the XCM collects and redistributes them for meaningful community projects such as home repairs, extensions and new homes for the Orang Asli communities. The XCM operates as a B2B2C platform where it partners with suppliers (such as construction and building material companies) to list their excess, old stock on an online marketplace. Community members can then view and acquire these materials using their points, a digital credit earned through their sweat equity (hands-on participation in community projects). By facilitating this exchange, the XCM reduces waste, strengthens local economies, and supports EPIC’s mission of mobilising and empowering communities to make extraordinary impact.

The Assistant Manager – XChange Marketplace oversees the end-to-end operations of the XCM. This role manages the full lifecycle of marketplace activities, including partner process integration, material acquisition, inventory and logistics management, points (alternative currency) tracking, and CSR and ESG reporting. The Assistant Manager ensures that the XCM operates efficiently, transparently, and in alignment with EPIC’s mission to mobilise and empower communities to create extraordinary impact. The ideal candidate combines strong operational and systems management skills with a deep sense of purpose, is capable of coordinating multiple stakeholders, optimising supply and demand processes, and translating the platform’s environmental and social impact into measurable outcomes.

This role reports to the Special Projects Manager.

Key Responsibilities

Partner & Supplier Management

• Maintain positive working relationships with partners, suppliers, donors, and vendors to ensure consistent engagement and quality.
• Ensuring partners and suppliers adopt EPIC’s tech platform and processes or resolve issues by adapting to partner’s processes.
• Administrating legal contracts and agreements with partners and suppliers.
• Collaborating with the Fundraising & Partnerships department on networking events to foster new partnerships for the XCM.

Marketplace Operations

• Oversee end-to-end marketplace operations, including listing of products on the XCM, assigning appropriate points value, purchasing, order processing, fulfilment and customer service.
• Track alternative currency transactions (points) within the XCM and conduct periodic audits to ensure system security integrity.
• Manage inventory systems to ensure accurate tracking of materials received, stored and dispatched across multiple locations.
• Oversee the rental and maintenance of storage or operational spaces, ensuring safety, quality, and cost efficiency.
• Ensuring the inventory is sufficiently stocked with essential materials, tools and equipment for execution of local community projects.
• Facilitate the flow of materials between suppliers, storage hubs, and community project sites by close coordination with logistic partners.
• Coordinate transportation logistics and ensure timely and safe delivery of materials.
• Maintain documentation and tracking of deliveries and exchanges.
• Manage operational budgets, procurement, rentals, assets and software licensing renewals.
• Establish standard operating procedures and implement continuous improvements throughout the XCM operations to continually refine marketplace operations.

ESG, CSR and Transformational Stories Tracking and Reporting

• Track and compile ESG and CSR metrics, and prepare reports for partners and suppliers.
• Collaborate with the marketing team to capture transformation stories from customers of the XCM.
• Monitor the XCM platform sales performance, trends and effectiveness.
• Prepare reports and recommendations for management to support data-driven decision-making.

Cross-Functional Collaboration

• Work closely with departments like Social Impact and Community Engagement to organise and curate home-building, repair, extension or community projects involving local Orang Asli and ensure projects receive quality materials in a timely manner.
• Collaborate with the Community Engagement & Growth department to curate training programs for customers who need training to work with special types of materials.

Team Leadership

• Team Oversight: Hire, manage and mentor marketplace coordinators in order to expand XCM operations

XChange Marketplace Growth & Development

• Serve as an advocate for the XCM and drive userbase growth by ensuring the EPIC Community, Orang Asli community and suppliers are well aware of the benefits of the XCM and how to participate.
• Develop a plan for Phase 2 of the XChange Marketplace based on feedback gathered from Phase 1, improve marketplace offerings and be able to expand marketplace operations across northern and southern regions of Malaysia.

Job Requirements

Job Requirements

1. Education: Bachelor’s degree in Business Administration, Supply Chain Management, Sustainability, Project Management, Architecture, Engineering or related field.
2. Experience: Minimum 4-6 years of experience in marketplace operations, logistics, marketplace management or procurement. Experience in ESG, impact reporting, or sustainability tracking preferred.
3. Technical Proficiency: Tech-savvy with experience in Google Business Suite, inventory & logistics management, CRM and data analytic platforms.
4. Communication: Excellent verbal and written communication skills, and ability to communicate with people at all levels.
5. Problem-Solving & Innovation: Strong ability to think creatively to overcome challenges, develop new ideas and find solutions.
6. Leadership & Strategic Vision: Strong leadership skills with the ability to develop and execute strategic plans
7. Organizational Skills: Strong project management skills with attention to detail and accountability.

Key Performance Indicators (KPIs)

1. Efficiency and accuracy of marketplace operations (inventory, logistics, customer satisfaction).
2. Growth and retention of partner/supplier participation and material exchange volume.
3. Compliance with ESG and CSR reporting standards.
4. Successful and sufficient supply of materials to OA-led building and repair projects.
5. Cost-effectiveness and sustainability of marketplace systems and processes.

This role provides an exciting opportunity to be part of one of the first few marketplaces in Malaysia aimed at reducing waste and repurposing materials to help underprivileged communities thrive. If you’re curious about how social enterprises can transform surplus building materials destined for landfills into opportunities that benefit both people and the planet while maintaining an efficient and sustainable operation model, we encourage you to apply.

Skills