Job Description

Epic Communities Sdn Bhd, based in Petaling Jaya, Selangor, Malaysia, is driven by a commitment to people and creating impactful experiences. We are looking for a dedicated Events & Customer Experience Executive to contribute to our team at PARC, Subang Jaya. Our products & services include design & build consultation, placemaking and property management. Our clientele ranges between GLCs, MNCs or international corporations to non-governmental organisations, to community associations and individuals. Projects span from developing off-grid, modular housing to development of community-centric hubs.

Find out more about PARC: https://www.instagram.com/parcmalaysia

Job Description

The candidate will be reporting to the PARC Lead. The scope requires the candidate to manage the upkeep of a community park and its assets & facilities while actively engaging with community stakeholders to create a vibrant and participative community through and around the space.

As the Events & Customer Experience Executive, you will play a key role in organising community-driven events, enhancing visitor experiences, and managing social media engagement in collaboration with the Marketing & Placemaking Teams. You will be responsible for ensuring that every interaction, both in-person and online, reflects our values and enhances our presence in the community space.

Essential Job Functions

1. Event Planning & Execution

• Develop, plan, and execute events, workshops, and pop-ups that align with company vision, mission and goals. .
• Coordinate with vendors, tenants, and community partners to curate meaningful experiences for stakeholders. 
• Oversee event logistics, from setup to breakdown, ensuring smooth operations.
• Track event success through footfall, feedback, and impact metrics.

2. Customer Engagement & Experience

• Act as the main point of contact for event organisers and enquiries, ensuring a welcoming and positive experience.
• Gather and analyse customer feedback to improve services and event offerings.
• Develop initiatives to enhance visitor satisfaction and engagement.

3. Social Media Support

• Assist the Marketing Team in scheduling and posting approved social media content related to events and community activities.
• Capture photos and videos of events and community activities for use on social media.
• Monitor social media comments and direct messages, escalating inquiries or concerns to the appropriate team member.
• Provide content to the marketing team for use in social media posts.

4. Stakeholder & Partner Coordination

• Work closely with tenants, vendors, and community partners to create collaborative activations.
• Ensure smooth communication between stakeholders, balancing their needs with our programming goals.
• Assist the Placemaking Team in facilitating communication with existing sponsors and partners for event support.

5. Performance Tracking & Continuous Improvement

• Analyse event and social media performance to identify areas for improvement.
• Gather insights from attendees and online engagement metrics to refine strategies.
• Stay updated on industry trends to enhance community engagement efforts.

Job Requirements

Skills, Knowledge and Abilities

• Passion for Community & Events: Enthusiastic about creating meaningful experiences that bring people together.
• Organised & Detail-Oriented: Skilled in planning and coordinating events efficiently.
• Hospitality and customer service skills are a must. 
• Good communication and interpersonal skills with the ability to manage multiple stakeholder relationships 
• Strong verbal and written communication skills in English and Bahasa Melayu. Chinese and Tamil will be an advantage. 
• Able to work independently, well-organised and capable of meeting deadlines and proactively following-up.
• Loves people! 

Experience

• Have experience in planning or coordinating events. 
• Have experience in facilities management, real estate, project management, hotel management or building related qualifications.
• Team-work oriented with good communication skills.
• Fresh graduates may apply for the position. Added advantage for candidate with working experience in hospitality or events. 
• Added advantage if you’re a local from Subang!

Skills