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This job is a Business Ops Specialist role at Epicor. You might like this job because you'll support order processing, coordinate deliveries, and resolve billing issues. Ability to work in a fast-paced environment and proficiency in software usage are key.
Undisclosed
Malaysia, Kuala Lumpur, Kuala Lumpur
Job Description
What you will be doing:
Provide operational support to pre-order activities, order processing or licensing activities and uphold company policies and procedures regarding related to the quote-to-order workflow, order management and fulfillment.
Maintain and update data in a variety of CRM and ERP systems and manage issue intake processes to respond to internal (e.g., sales) and external (e.g., customer) requests related to quoting, order management, and licensing
Coordinate shipment and delivery of goods sold with Sales, Professional Services and Procurement teams to ensure timely revenue recognition of goods sold.
Recognize, monitor, and resolve account, contract and billing issues.
Handle assigned quoting, order management, and licensing related issues in a service management system
Understand and follow policies, processes and procedures associated with assigned areas of responsibility
Routinely audit internal databases for consistency and accuracy.
Perform other operations duties as assigned
What you will likely bring:
Quick learning of new software to super-user level (office, project, CRM, CPQ, ERP, service, licensing, reporting and analytics)
Must be able to work extended hours during fiscal close periods monthly, quarterly and yearly
Ability to perform in a fast-paced, multi-tasking environment, also deliver quality results while under time constraints
Exceptional attention to detail and ability to handle high transactional volume, and repetitive administrative tasks
Self-directed problem solver with the ability to articulate complex technical and financial situations with tact and professionalism
What could set you apart:
2+ years applicable experiences in Salesforce CPQ, service management, ERP software preferred
Fluent in written and verbal English, Knowledge of Mandarin would be helpful
Intermediate to advanced skills in Excel (ie. vlookup and Pivot), PowerPoint, Word, Outlook
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Danial AziziJob Requirements
Company Benefits
Take time to recharge
We encourage you to take the time off you need to rest, recharge, and reconnect.
Health and wellness
When you feel energized and positive, it's reflected in your work. Taking active steps to enhance your health builds a strong foundation for success.
Planning for your future
Epicor is pleased to provide a variety of retirement and savings programs.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
