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Operation & Sales Supervisor

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This job is an Operation & Sales Supervisor. You might like this job because you’ll lead a team, improve sales, manage schedules, and ensure smooth operations across showrooms and warehouses while keeping customers happy!

RM 2500 - RM 3500

Mahsa Avenue, Kuala Lumpur

Job Description

Job Scope

  1. Staff Schedule & Team Coordination
  • Prepare and manage staff duty schedules.
  • Coordinate manpower between showroom, warehouse, events, and partner outlets.
  • Ensure daily operations are properly covered.
  1. SOP & Daily Operations
  • Implement and monitor showroom SOP.
  • Ensure staff follow proper sales, customer service, stock handling, and reporting procedures.
  • Improve workflow to keep daily operations smooth and organized.
  1. Stock Movement & Inventory Coordination
  • Monitor stock movement between warehouse, showroom, and partner outlets.
  • Coordinate stock transfers, replenishment, and stock availability.
  • Assist with stock checks and ensure inventory records are updated.
  1. Outlet Coordination
  • Communicate with different outlets, retail corners, and partners.
  • Ensure product displays, stock levels, and sales updates are aligned.
  • Follow up on outlet needs and operational issues.
  1. Reports & Documentation
  • Prepare daily, weekly, and monthly sales/stock/operation reports.
  • Track showroom performance, staff performance, and customer feedback.
  • Submit reports to management for review.
  1. Supplier Follow-Up
  • Communicate with suppliers on orders, delivery, product updates, and stock availability.
  • Follow up on pending items, invoices, and product information.
  • Support purchasing and replenishment planning.
  1. Lead Showroom Sales
  • Lead by example in showroom sales.
  • Attend to customers professionally and recommend suitable products.
  • Help achieve showroom sales targets and improve conversion rate.
  1. Train Sales Staff
  • Guide and train sales staff on sales techniques, product knowledge, customer service, and store SOP.
  • Monitor staff performance and provide feedback.
  • Ensure the team maintains a professional and premium customer experience.
  1. Product Knowledge
  • Learn and understand product features, benefits, sizing, and suitable usage.
  • Share product knowledge with the sales team.
  • Ensure customers receive accurate product advice.
  1. Customer Service
  • Handle customer enquiries, feedback, complaints, and after-sales support.
  • Maintain a friendly, helpful, and professional service standard.
  • Build good relationships with customers and community members.
  1. Email Handling
  • Manage and respond to company emails professionally.
  • Follow up with customers, suppliers, partners, and internal teams.
  • Ensure important emails are tracked and replied to on time.

Job Requirements

Job Requirements

  1. Experience
  • Minimum 2–3 years of experience in retail sales, showroom operations, outlet management, or a similar role.
  • Experience in sports, outdoor, footwear, apparel, or lifestyle retail will be an added advantage.
  • Previous experience leading or supervising a small team is preferred.
  1. Sales & Customer Service Skills
  • Strong interest in sales and customer service.
  • Able to communicate well with customers and recommend suitable products.
  • Friendly, professional, responsible, and customer-focused.
  • Able to handle customer enquiries, feedback, and complaints calmly.
  1. Leadership & Team Management
  • Able to guide, train, and motivate sales staff.
  • Responsible in managing staff schedules and daily team coordination.
  • Able to lead by example and maintain good discipline within the team.
  1. Product Knowledge
  • Willing to learn detailed product knowledge, especially trail running shoes, apparel, gear, and accessories.
  • Able to explain product features, sizing, benefits, and usage clearly to customers and staff.
  • Interest in running, outdoor activities, or sports will be an added advantage.
  1. Operations & Stock Management
  • Able to manage stock movement, stock checking, replenishment, and outlet coordination.
  • Organized and detail-oriented when handling inventory, reports, and daily operations.
  • Able to follow SOP and improve workflow when needed.
  1. Communication & Follow-Up
  • Able to communicate clearly with suppliers, partners, customers, and internal team members.
  • Good follow-up skills for supplier orders, stock updates, customer enquiries, and outlet needs.
  • Able to handle basic emails professionally.
  1. Reporting & Admin Skills
  • Able to prepare simple daily, weekly, and monthly reports.
  • Basic computer skills required, including email, Google Sheets / Excel, and POS system usage.
  • Able to keep records properly and submit updates to management on time.
  1. Working Attitude
  • Responsible, punctual, honest, and willing to learn.
  • Able to work independently with minimum supervision.
  • Able to multitask and handle showroom operations during busy periods.
  • Positive attitude and willing to grow together with the company.
  1. Language
  • Able to communicate in English and Bahasa Malaysia.
  • Mandarin or other local dialects will be an added advantage.
  1. Working Days & Flexibility
  • Able to work on weekends, public holidays, events, or roadshows when required.
  • Willing to travel between showroom, warehouse, partner outlets, or event locations when needed.

Skills

Problem Solving
Independent Thinking
Social Skills
Fashion Retail
Sports Marketing
Cleanliness

Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Career Level

Manager / Team Lead

Job Specialisation


Company Profile

ER Global Nexua-logo-image

ER Global Nexua