Job Description

Job Scope

1. Staff Schedule & Team Coordination

• Prepare and manage staff duty schedules.
• Coordinate manpower between showroom, warehouse, events, and partner outlets.
• Ensure daily operations are properly covered.

1. SOP & Daily Operations

• Implement and monitor showroom SOP.
• Ensure staff follow proper sales, customer service, stock handling, and reporting procedures.
• Improve workflow to keep daily operations smooth and organized.

1. Stock Movement & Inventory Coordination

• Monitor stock movement between warehouse, showroom, and partner outlets.
• Coordinate stock transfers, replenishment, and stock availability.
• Assist with stock checks and ensure inventory records are updated.

1. Outlet Coordination

• Communicate with different outlets, retail corners, and partners.
• Ensure product displays, stock levels, and sales updates are aligned.
• Follow up on outlet needs and operational issues.

1. Reports & Documentation

• Prepare daily, weekly, and monthly sales/stock/operation reports.
• Track showroom performance, staff performance, and customer feedback.
• Submit reports to management for review.

1. Supplier Follow-Up

• Communicate with suppliers on orders, delivery, product updates, and stock availability.
• Follow up on pending items, invoices, and product information.
• Support purchasing and replenishment planning.

1. Lead Showroom Sales

• Lead by example in showroom sales.
• Attend to customers professionally and recommend suitable products.
• Help achieve showroom sales targets and improve conversion rate.

1. Train Sales Staff

• Guide and train sales staff on sales techniques, product knowledge, customer service, and store SOP.
• Monitor staff performance and provide feedback.
• Ensure the team maintains a professional and premium customer experience.

1. Product Knowledge

• Learn and understand product features, benefits, sizing, and suitable usage.
• Share product knowledge with the sales team.
• Ensure customers receive accurate product advice.

1. Customer Service

• Handle customer enquiries, feedback, complaints, and after-sales support.
• Maintain a friendly, helpful, and professional service standard.
• Build good relationships with customers and community members.

1. Email Handling

• Manage and respond to company emails professionally.
• Follow up with customers, suppliers, partners, and internal teams.
• Ensure important emails are tracked and replied to on time.

Job Requirements

Job Requirements

1. Experience

• Minimum 2–3 years of experience in retail sales, showroom operations, outlet management, or a similar role.
• Experience in sports, outdoor, footwear, apparel, or lifestyle retail will be an added advantage.
• Previous experience leading or supervising a small team is preferred.

1. Sales & Customer Service Skills

• Strong interest in sales and customer service.
• Able to communicate well with customers and recommend suitable products.
• Friendly, professional, responsible, and customer-focused.
• Able to handle customer enquiries, feedback, and complaints calmly.

1. Leadership & Team Management

• Able to guide, train, and motivate sales staff.
• Responsible in managing staff schedules and daily team coordination.
• Able to lead by example and maintain good discipline within the team.

1. Product Knowledge

• Willing to learn detailed product knowledge, especially trail running shoes, apparel, gear, and accessories.
• Able to explain product features, sizing, benefits, and usage clearly to customers and staff.
• Interest in running, outdoor activities, or sports will be an added advantage.

1. Operations & Stock Management

• Able to manage stock movement, stock checking, replenishment, and outlet coordination.
• Organized and detail-oriented when handling inventory, reports, and daily operations.
• Able to follow SOP and improve workflow when needed.

1. Communication & Follow-Up

• Able to communicate clearly with suppliers, partners, customers, and internal team members.
• Good follow-up skills for supplier orders, stock updates, customer enquiries, and outlet needs.
• Able to handle basic emails professionally.

1. Reporting & Admin Skills

• Able to prepare simple daily, weekly, and monthly reports.
• Basic computer skills required, including email, Google Sheets / Excel, and POS system usage.
• Able to keep records properly and submit updates to management on time.

1. Working Attitude

• Responsible, punctual, honest, and willing to learn.
• Able to work independently with minimum supervision.
• Able to multitask and handle showroom operations during busy periods.
• Positive attitude and willing to grow together with the company.

1. Language

• Able to communicate in English and Bahasa Malaysia.
• Mandarin or other local dialects will be an added advantage.

1. Working Days & Flexibility

• Able to work on weekends, public holidays, events, or roadshows when required.
• Willing to travel between showroom, warehouse, partner outlets, or event locations when needed.

Skills