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This job is about providing administrative support for group tours and requires Mandarin skills. You might like this job because you get to manage bookings, interact with customers via WhatsApp, and handle tour briefings while staying organized!
Job Description
1. Tour Briefings (Group Tours)
-Familiar with Microsoft tools
-Able to catch up with new system and itineraries.
- Detailed and able to managed bookings during peak season.
- Notify all customers of their tour briefing time via WhatsApp.
(Use the appropriate WhatsApp group/details for different tours.)
- Send briefing materials to customers via email.
2. Balance Payment (Group Tours)
-Check all balance payments.
-Notify customers via email and follow up until full payment is received.
(Some bookings take more time to check because the booking staff did not provide clear details.)
3.Customer Reviews (Group Tours)
-Monitor Google and Facebook customer reviews.
-Send vouchers
Job Requirements
Job Requirements –
- Minimum Diploma in Business Administration, Tourism, or related field.
- Proficient in Microsoft Office tools (Word, Excel, Outlook, PowerPoint).
- Tech-savvy and able to quickly learn new booking systems and itineraries.
- Strong attention to detail with good organizational and multitasking skills, especially during peak season.
- Good written communication skills in English and Mandarin (knowledge of other languages is an advantage).
- Experience using WhatsApp, email, and digital platforms for customer communication.
- Customer-oriented with the ability to handle follow-ups (e.g., payment reminders) in a professional manner.
- Basic knowledge of handling customer reviews on platforms like Google and Facebook.
- Responsible, proactive, and able to work independently with minimal supervision.
Skills
Company Benefits
Monetary Rewards
Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!
Career progressions
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
Company Bonding
Our companies organises company dinners, trips, and social events.
Teamwork Culture.
Teamwork is a core culture at EU Holidays. We support and thank each other and win together as a team!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
10 - 20 Years of Experience
Career Level
Junior Executive
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service
Company Profile
