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This job is all about providing vital admin support while speaking Mandarin! You might like this job because you’ll help coordinate tours, manage customer feedback, and ensure smooth operations in a fun, global environment!
Job Description
Key Responsibilities
- Verify and follow up on balance payments for worldwide and China bookings, ensuring full settlement.
- Coordinate and communicate tour briefing schedules via WhatsApp and email, providing accurate briefing notes.
- Monitor and respond to customer reviews on Google and Facebook; manage feedback professionally.
- Maintain accurate records of payments, tour briefings, and customer interactions.
- Assist with general administrative tasks to support smooth operations across booking and customer service teams.
Job Requirements
Requirements
- Minimum SPM / O-Level or equivalent; diploma in business administration or related field preferred.
- Strong organizational and time-management skills, with attention to detail.
- Excellent communication skills in English; Mandarin proficiency is a plus for China bookings.
- Proficient in Microsoft Office and WhatsApp communication.
- Positive, customer-focused attitude, able to work independently and as part of a team.
Skills
Company Benefits
Monetary Rewards
Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!
Career progressions
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
Company Bonding
Our companies organises company dinners, trips, and social events.
Teamwork Culture.
Teamwork is a core culture at EU Holidays. We support and thank each other and win together as a team!
Additional Info
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Company Profile
