Job Description

Key Responsibilities

• Handle quotation requests, booking enquiries, and airline ticket reservations from travel agents and partners.
• Provide travel agents with fare information, flight schedules, and promotional updates.
• Coordinate with airline partners, travel agents, and internal teams to ensure smooth daily operations.
• Assist with booking amendments, cancellations, and ticketing-related matters.
• Respond promptly to agent enquiries regarding ticketing procedures, airline policies, and operational updates.
• Prepare booking reports, maintain accurate records, and support general administrative tasks.

Job Requirements

• Diploma or Bachelor's Degree in Hospitality, Tourism, Aviation, Business Administration, or a related field.
• 1–3 years of experience in airline ticketing, travel agency operations, or aviation-related roles is preferred.
• Familiarity with airline reservation systems or GDS (e.g., Amadeus, Galileo, Sabre) will be an advantage.
• Strong communication and interpersonal skills to interact with travel agents and airline partners.
• Highly organized with strong attention to detail and ability to manage multiple tasks.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Ability to work independently as well as collaboratively within a team environment.
• Fresh graduates with relevant internship experience in aviation or travel operations are encouraged to apply.

Skills