company-logo-image

Customer Service Officer – Travel Agency (Mandarin Speaking Required)

ashley-avatar-image

AI-generated summary

beta
  • Assist Mandarin-speaking customers daily to create amazing travel experiences.
  • Join a travel-focused team in Kuala Lumpur and Melaka.
  • Earn RM2,000-3,000 (Melaka) or RM3,000-4,000 (KL)!

RM 2000 - RM 4000

Melaka Raysa, Malacca

Job Description

Are you passionate about travel and love helping people? ✈️🌴

Join our team and be part of creating amazing travel experiences for our customers!

📍 Location: EU Vacations (Kuala Lumpur & Melaka) 

Basic Salary : RM 2000 – RM 3000 (Melaka)

Basic Salary : RM 3000 – RM 4000 (KL)


Job Requirements

What You’ll Do:

  • Handle customer inquiries via phone, email, and in person 
  • Assist with bookings, payments, and travel documentation 
  • Provide accurate information on tour packages and services 
  • Support customers before and during their trips 
  • Lead overseas tours as a tour manager when required 
  • Coordinate with sales and operations teams 

 

What We’re Looking For:

  • Excellent communication and people skills 
  • Positive, can-do attitude and service mindset 
  • Proficient in English (Mandarin is a plus) 
  • Willingness to travel and lead group tours 
  • Customer service or travel experience is an advantage

Skills

Customer Service
Customer Relationship Management
Greeting Customers
Customer Inquiries
Customer Support
Customer Service Desk
Customer Contacts

Company Benefits

Monetary Rewards

Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!

Career progressions

In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.

Well Being

Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.

Company Bonding

Our companies organises company dinners, trips, and social events.

Teamwork Culture.

Teamwork is a core culture at EU Holidays. We support and thank each other and win together as a team!


Additional Info

Experience Level

1 - 3 Years of Experience

Career Level

Junior Executive

Job Specialisation


Company Profile

EU Holidays Pte Ltd-logo-image

EU Holidays Pte Ltd

Established in 2010 by a team of passionate and innovative individuals, EU Holidays Pte Ltd has been dedicated to redefining the travel experience. From the beginning, EU Holidays aimed to provide travelers with fresh, inspiring, and high-quality travel options tailored to their diverse needs. Within five years of operation, EU Holidays expanded significantly, launching three subsidiary offices to cater to specific...