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This job is for a Senior Ticketing role requiring Mandarin fluency. Process air tickets, reissue tickets, handle group bookings, and ensure compliance. You might like this job because it involves communicating with corporate clients and managing travel arrangements efficiently.
Job Description
- Ticket Processing and Issuance:
- Process air tickets, Electronic Miscellaneous Documents (EMDs), and other travel documents promptly and accurately.
- Issue and reissue tickets within the Global Distribution Systems (GDS) platforms like Amadeus, Galileo, and NDC.
- Create and manage group bookings through Amadeus and airline platforms.
- Ensure compliance with all travel procedures and regulations.
- Conduct necessary checks before ticket issuance, including fare rule verification.
- Submit tickets for quality control checks before final delivery.
- Assist with queries from internal travel coordinators and other ticketing customers
Reservation Management:
- Handle incoming calls and emails from corporate clients regarding travel arrangements.
- Process reservations for air tickets, visa applications, hotel accommodations, and other travel-related services.
- Handle client feedback and address any issues promptly.
- Issue invoices for all bookings
- Client Service and Communication:
- Maintain accurate records of ticket orders, reservations, and payment methods.
Job Requirements
- Minimum of 4-5 years of experience in a corporate travel environment.
- Proficiency in Amadeus and Galileo GDS systems, as well as NDC platforms.
- Expertise in Quick Trav (back office) and other ticketing software.
- Experience with online booking tools.
- Working knowledge of Microsoft Office applications, particularly Excel and Outlook
- Strong understanding of airfares, ticketing procedures, and fare rules.
Skills
Company Benefits
Monetary Rewards
Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!
Career progressions
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
Company Bonding
Our companies organises company dinners, trips, and social events.
Teamwork Culture.
Teamwork is a core culture at EU Holidays. We support and thank each other and win together as a team!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 2 Years of Experience
Career Level
Senior Executive
Company Profile
