Job Description

Multilingual Customer Service & Operations Executive providing customer support via online channels in Indonesian, English, Chinese and Malay. Role includes assisting with customer accounts, orders and transactions, handling back-office tasks such as data entry and record keeping, basic system maintenance, supporting daily operations and basic sales. Full-time, on-site position near KLCC, Kuala Lumpur.

Job Requirements

Responsibilities:

• Provide customer support via online channels (messaging, phone, email)
• Communicate with customers in Indonesian, English, Chinese and Malay
• Assist with customer account, order and transaction-related enquiries
• Support daily operations to ensure smooth workflows
• Handle back-office tasks such as data entry, record keeping and basic system maintenance
• Follow up on customer feedback and help improve service quality
• Assist with basic sales activities and introduce company products and services
• Perform other duties assigned by management

Qualifications / Requirements:

• Proficient in Indonesian, English, Chinese and Malay (spoken and written)
• Basic sales background or experience
• Quick-thinking, adaptable and good at problem-solving
• Strong communication skills, patience and a service-oriented mindset
• Able to work within the 9:00 AM – 9:00 PM working hours
• Familiar with basic computer and office software

Added Advantage:

• Experience in customer service or operations

Skills