Job Description

A. First-Class Customer Service Standard

● Welcome and greet every guest warmly, delivering a first-class BattleKart experience from arrival to departure.

● Provide accurate, up-to-date information on packages, rates, and BattleKart's signature game modes.

● Explain the BattleKart concept and augmented-reality experience clearly to guests who are new to the brand.

● Conduct or support pre-session briefings with guests on safety rules, go-kart handling and SOP, in coordination with the arena/floor operations team.

● Maintain a polished, presentable, professional, and energetic front-of-house presence at all times.

B. Cashier & Routine Transactions

● Manage the cashier counter and process all sales transactions (cash, card, e-wallet) accurately using the POS system and back end portal.

● Perform daily cash handling, reconciliation, and reporting in line with company procedure.

● Issue receipts and process adjustments strictly according to policy.

● Handle retail, merchandise, and package add-on sales as required.

● Cross cover with floor team when required.

C. Opening & Closing Procedures

● Carry out daily opening procedures — counter and systems setup, float verification, and readiness checks.

● Carry out daily closing procedures — end-of-day cash reconciliation, reporting, and secure handover.

● Ensure the front desk, lounge, and customer areas are neat, clean, and fully ready for operations at open and close.

D. Booking & Reservation Assistance

● Assist walk-in and end to end online customers with session bookings, follow up, schedule changes, and package selection.

● Coordinate booking and session timing with the operations/track team to manage guest flow and capacity.

● Confirm booking details, manage waitlists, and proactively communicate any delays or changes to guests.

● Manage all incoming calls and BattleKart KL's official communication channels (phone, WhatsApp Business, email) for customer enquiries, feedback, and support requests.

E. Guest Inquiries & Attentiveness

● Respond attentively and courteously to all guest questions, requests, and concerns, escalating to the Duty/Branch Manager where needed.

● Manage phone calls and company communication channels for customer enquiries and support.

● Follow up proactively with guests to ensure satisfaction throughout their visit.

● Provide secretarial, administrative, and inventory support as and when required.

F. Arena Floor & Operations Duties

● Conduct pre-session briefing to driver/customer, safety rules, go-kart handling and standard procedure.

● Assist with daily opening and closing, operations and any maintenance required.

● Ensuring arena safety standards are adhered to throughout each session.

● Assist with additional duties arena and facility maintenance as required.

● Manage and guide customers into the arena.

● The Hybrid anchor of the role cross cover handling front desk, briefing, assisting customers/guests when required.

G. Support / General

● Cleaning standards (Arena floor and area, front desk and cashier area, customer/common lounge area, briefing area, and staff room).

● Waste management and equipment care, including projection equipment.

● Coordination with operations/front desk during events or peak hours.

Job Requirements

● SPM holders and fresh graduates are welcome to apply.

● Good communication skills and fluent English and Malay (Mandarin, Cantonese and other languages are a plus; energetic, friendly, and guest-focused personality.)

● Prior customer service or cashier experience preferred; familiarity with POS / computer systems is an advantage.

● Hardworking, proactive, and helpful, with strong integrity, honesty, and high commitment to the job.

● Able to work across multiple departments when required. Multi-skilled workforce model.

● Able to work as part of a team, and comfortable working weekends, peak season, and public holidays.

● Shift-based schedule and rotation based on 45 working hours per week (5 working days, 2 off days).

● Guideline age range of approximately 21–33 years.

● Open to both male and female applicants.

● Familiarity with the entertainment, leisure, hospitality, or tourism industry is an advantage.

● Willing and excited to be part of BattleKart Kuala Lumpur's operations founding team — the first BattleKart center in Asia.

Skills