Includes inpatient, outpatient, dental and optical claims, plus an annual medical checkup to keep you at your best.

Health Coverage

Prioritize your peace of mind with access to professional counseling and a culture that values work-life harmony

Mental Wellbeing Support

We reward your hard work with a 13th-month salary for eligible staff and quarterly profit-sharing distributions.

Financial Growth & Rewards

Whether you’re a beginner or improving, join our English, French, or Spanish classes to level up your language skills with the team.

Language Learning Perks

From annual getaways to monthly sports, team lunches/dinner and birthday treats, we make sure there’s always something to celebrate.

Vibrant Team Culture

Enjoy the best of both worlds with up to 2 days of remote work weekly (available for confirmed team members).

Hybrid Work Flexibility

EXO Travel Malaysia

<h3>To expand horizons &amp; create lasting positive impacts through travel</h3>
Our purpose stems from an unwavering commitment to positivity and inspiration, both in our journey as a company and in the experiences we offer. Through shared values, we aim to grow continually, not just as a business but as individuals, fostering a spirit of exploration and discovery in our guests while safeguarding our planet and giving back in every way possible.
From our inception, we have championed travel as a catalyst for good, embedding sustainability at the heart of our operations. We strive to reduce our carbon footprint and that of our clients, ensuring every journey is as responsible as possible. Through our support of over 200 non-profit projects across our destinations, we address the inevitable impacts of travel, contributing to carbon offset initiatives, cultural heritage preservation, and beyond.
Our aspiration is to remain at the forefront of sustainability. As a certified B Corporation, we have a clear roadmap to enhance our positive impact on destinations, the environment, and all our stakeholders, striving always to be a force for good in the world of travel.

Our Purpose

<h3>To deliver consistently excellent services and amazing experiences</h3>
EXO are masters of experiential travel and with over 30 years of experience, we deliver authentic, responsible travel experiences, seamless services and solutions for tour operators, travel agencies and the travel trade.
Our extensive product range has been built from the ground up with a deeply rooted understanding and appreciation of Asia’s rich and diverse cultures. Meticulously crafted travel programs and curated independent hotels formulate experiences that make our customers part of the destination. A truly tailor-made approach where we work as your partner on the ground to develop the right programs and approach to meet and exceed the expectations of your clients. It's this flexible, soft approach to service and embracing the art of travel design is what sets us apart.

Our Mission

&nbsp;Job Summary:
We're looking for a highly organized and detail-oriented Inbound Supervisor to lead our team and ensure we deliver exceptional travel experiences. In this role, you'll be responsible for overseeing the daily operations of the inbound sales team, ensuring all bookings are handled accurately and efficiently from start to finish. You'll also play a key role in developing and training team members, maintaining strong communication with other departments and upholding our company’s commitment to responsible and ethical tourism.
Key Responsibilities:
<ul>
<li>Supervise the team to ensure accurate and timely entry of all bookings, confirmations, and itineraries into our systems.</li>
<li>Oversee the team’s daily workload, distributing assignments and ensuring adherence to company policies and standard operating procedures (SOPs).</li>
<li>Monitor quality control, reviewing itineraries and quotations before they are sent to clients.</li>
<li>Collaborate with the Operations team to ensure all special arrangements and requirements are clearly communicated and included in trip itineraries.</li>
<li>Lead, motivate, and coach the inbound team to achieve performance targets and sales goals.</li>
<li>Identify training needs and assist in developing and implementing training plans for new and existing team members.</li>
<li>Foster a positive and supportive team environment and promote effective communication.</li>
<li>Discuss client requirements and propose the best routing and responsible travel options.</li>
<li>Serve as the primary point of contact for timely investigation and reporting of any issues or complaints to management.</li>
<li>Coordinate with the Accounting department on payment matters, including invoices, credit notes, and refunds.</li>
<li>Ensure all sales are accurately recorded in the Tourplan software and other sales reports.</li>
<li>Assist in the development of new SOPs to improve team performance and communication between departments.</li>
<li>Ensure all team members understand and apply our Responsible Travel, Wildlife Code of Conduct, and ChildSafe policies.</li>
</ul>

Please note that these positions are only open to candidates with a legal ability to work in Sarawak.

This job is an Adventure Supervisor, where you&#x27;ll lead a travel team ensuring great experiences. You might like this job because you’ll coach others, manage bookings, and promote responsible travel while nurturing a positive team vibe.

Team Leadership

Tourism Market

Inbound Sales

Sustainable Tourism

Travel Arrangements

Travel Planning

Travel Advisory

 Job Summary:
We're looking for a highly organized and detail-oriented Inbound Supervisor to lead our team and ensure we deliver exceptional travel experiences. In this role, you'll be responsible for overseeing the daily operations of the inbound sales team, ensuring all bookings are handled accurately and efficiently from start to finish. You'll also play a key role in developing and training team members, maintaining strong communication with other departments and upholding our company’s c...

Adventure Supervisor

EXO Travel Malaysia

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