Job Description

• This role requires working from the office, as it is a hub-based position.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Perform ID verification and follow up documents with customers for delivery of report on timely basis.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

Job Requirements

• The role involves frequent communication with Chinese-speaking customers. 
• Excellent interpersonal skills, written and oral communication skills.
• Strong phone contact handling skills and active listening.
• Great attention to detail, good analytical and problem-solving skills.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and as part of a team.

• Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
• Proficient in MS Office (Word, Excel & Outlook)
• A minimum of 1 year working experience in the related field.
• Resilient to thrive in a complex environment

Skills