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This job is a Data Center Operations Analyst. Ensure maximum service availability, manage incidents, partner with technical teams, analyze trends, and develop processes. You might like this job because it involves continuous learning and collaboration with experts.
Undisclosed
Location:Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
Job Description
- Monitor data center operations via a large array of tools to ensure maximum service availability
- Prompt and efficient triage and remediation of alerts and system notifications
- Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
- Partner with Problem Management and Subject Matter Experts on Root Cause Analysis Partner with Change Management to ensure changes adhere to Change Management policies
- Partner with technical teams on change implementations
- Analyze system and service trends in support of Continual Process Improvement
- Develop and document operations center processes and procedures
- Mentor new team members · Stay current on Experian platforms, products, and service offerings
Job Requirements
Qualifications
- Bachelor's degree or minimum of 5 years related Command Center / Network Operations Center experience OR combination of the two
- Proficient Tier 1 and 2 network troubleshooting technical skills discipline (CCNA / CCNP certification is an advantage)
- Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment.
- Familiar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, etc)
- Experience with engaging and escalating with ISP's and network service providers.
- Experience with Windows / Unix Server operating systems.
- Ability to learn new technologies quickly.
- Working knowledge of Incident Management & High Priority Case Management
- Excellent Customer Service, client facing skills
- Candidate are required to work on 12 hours rotational shift
- Experience in working in globalized IT services environment
- Excellent English (oral and written) and good communication skills
Company Benefits
Your Reward
Your personalized reward statement highlights Experian's investment in you, including Sharesave—a plan to become a shareholder at a discounted price!
Your Development
Investment in your development so you can be a #learn-it-all with easy access to over 5,000 on-demand courses and bite-size content to choose from.
Your Health
Get 24/7 counseling with Experian's Employee Assistance Program, financial grants for unexpected events, and free health checks at seasonal kiosks!
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
0 - 10 Years of Experience
Company Profile
Experian Marketing Services (Malaysia) Sdn. Bhd.
Experian is a leading global information services company, providing data and analytical tools to our clients around the world.
For more than 125 years around the world, we’ve been gathering, analysing and processing data in unique ways. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
Our brand reflects who we are, what we do and what we believe in. In a complex, ever changing world, the use of data is now driving significant advancements and new ways of thinking. At Experian, we recognise the importance of the role we play in unlocking the power of data to help people, business and society. Enabling people and organisations to achieve their goals.
Source: Experian Website