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This job is for a Technical Writer in IT for a 12-month contract. You might like this job because you get to create, maintain, and optimize knowledge assets to improve service delivery and customer support.
Undisclosed
Location:Malaysia, Kuala Lumpur
Job Description
Job Description
Job Summary:
The Technical Writer will be an integral part of the service desk team, focusing on the creation, maintenance, and improvement of knowledge assets. The ideal candidate will collaborate with subject matter experts and stakeholders to capture valuable organizational knowledge, ensuring that information is accurate, relevant, and of high quality.This role is critical in capturing, managing, and optimizing the use of knowledge within the company to improve our service delivery and customer support.
Key Responsibilities:
• Collaborate with subject matter experts and stakeholders to identify and document valuable knowledge within the assigned organizational or functional area.
• Analyze and categorize knowledge assets to maintain accuracy, relevance, and quality.
•Contribute to a collaborative work environment that empowers teams to achieve exceptional results.
•Utilize knowledge management tools and technologies, such as ServiceNow, to effectively capture and maintain Knowledge Articles.
• Employ strong analytical skills to assess knowledge needs, analyze data, and identify trends or patterns that can drive continuous improvement.
Job Requirements
Qualifications
Qualifications:
•Proven experience as a Technical Writer, preferably within a service desk or IT support environment.
• Familiarity with knowledge management principles and best practices.
•Utilize knowledge management tools and technologies, such as ServiceNow, to capture and maintain Knowledge Articles.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a team-oriented, collaborative environment.
• Collaborate with subject matter experts and stakeholders to identify and document valuable knowledge within the assigned organizational or functional area.
• Apply strong analytical skills to assess knowledge needs, analyze data, and identify trends or patterns that can drive strategic decisions
Company Benefits
Your Reward
Your personalized reward statement highlights Experian's investment in you, including Sharesave—a plan to become a shareholder at a discounted price!
Your Development
Investment in your development so you can be a #learn-it-all with easy access to over 5,000 on-demand courses and bite-size content to choose from.
Your Health
Get 24/7 counseling with Experian's Employee Assistance Program, financial grants for unexpected events, and free health checks at seasonal kiosks!
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
Experian Marketing Services (Malaysia) Sdn. Bhd.
Experian is a leading global information services company, providing data and analytical tools to our clients around the world.
For more than 125 years around the world, we’ve been gathering, analysing and processing data in unique ways. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
Our brand reflects who we are, what we do and what we believe in. In a complex, ever changing world, the use of data is now driving significant advancements and new ways of thinking. At Experian, we recognise the importance of the role we play in unlocking the power of data to help people, business and society. Enabling people and organisations to achieve their goals.
Source: Experian Website