Job Description

When you join the Global Mobility team, you’ll join a fast-paced, dynamic team and play a key role in our vision to become the leading global professional services organization. Our approach to Mobility reflects our commitment to our people, our clients, and our organization. We aim to support the international opportunities needed by our business partners and employees to achieve their potential and grow their careers, as well as develop a global, inclusive, and flexible mind and skill set, therefore, making our people invaluable to their clients. Our ability to work effectively in the global marketplace is one of our key differentiators and a vital part of our vision. As such, we provide thousands of our people access to a variety of Mobility experiences. You can be a part of providing this exceptional experience as a Mobility Assignment Services Consultant. 

The opportunity

Join a global team, as a Mobility Assignment Services Consultant for Asia East. Reporting into the Regional Team Operations Consultant, you will act as a senior adviser aligning Mobility solutions with business and talent priorities, and maintaining high quality service and operational excellence.

Your key responsibilities

• Own and manage a dedicated caseload of mobility assignments within a specific Service Line (SL) or country grouping,
• Build trusted relationships with regional and cross-functional stakeholders, advising on Mobility strategy
• Ensure a positive assignee experience, identifying and implementing opportunities for improvement in consistency, responsiveness, and quality.
• Monitor vendor performance and handle escalations to meet service level agreements
• Keep up to date with employment law, immigration, tax, and data privacy compliance, assessing impacts on policy and service delivery.
• Maintain strong HR knowledge to align recruitment, performance, and employee relations practices with Mobility procedures.
• Communicate effectively with Mobility leaders, and regional stakeholders on matters affecting Global Mobility.
• Collaborate with colleagues across regions to recommend and implement regional improvements.
• Responsible for process rollouts, driving change management, and integrating regional feedback into global initiatives.
• Coach and mentor junior team members, fostering a culture of continuous improvement and high performance. 
• Serve as an alternate point of escalation for complex cases or service delivery challenges and provide cover for Regional Team Operations Consultant as needed.

Due to global nature of the role, willingness to work flexible hours will be required.

Skills and attributes for success

You will have the ability to understand a matrixed organization and communicate effectively to connect our people with each other to drive initiatives forward. You will have knowledge and experience in international mobility at a large multinational firm. You are comfortable handling multi-layered issues and have the ability to navigate complex organizational structures effectively, even in times of ambiguity. You will have strong organizational skills, and be proficient at prioritizing and managing multiple, time-sensitive initiatives simultaneously. 

To qualify for the role, you must have

• Strong knowledge and experience of international mobility, policies, processes, and systems
• Experience in dealing with employment, tax, and immigration legislation
• Advanced stakeholder engagement and advisory capabilities
• Excellent communication skills, with the ability to tailor messages across all organisational levels and cultures
• Strong organisational skills with the ability to prioritise and manage multiple objectives
• Experience overseeing vendor performance and resolving escalations
• Demonstrated experience in deploying processes and leading change locally
• Ability to work effectively both independently and within virtual or matrixed teams
• Willingness to work flexibly, including alternative hours due to global responsibilities
• Commitment to ongoing professional development and staying current with industry best practices

Ideally, you’ll also have

• Knowledge of internal AI tools and HR technology systems
• Awareness of competitor and market practices
• Ability to represent Mobility in external networks or forums

What we look for

We’re looking for an experienced, high-energy individual who demonstrates the desire to deliver an exceptional mobility experience to our people and our business, in an ever-changing environment.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.    

Job Requirements