Job Description

 Responsibilities

• Act as the first point of contact for all incoming inquiries via phone, WhatsApp, and in-person.
• Maintain a log of inquiries, recruitment processes, meet and greet outcomes to identify trends and areas for improvement.
• Assist in managing customer inquiries and concerns, ensuring all clients receive outstanding service and support.
• Oversee and manage appointment scheduling for all services, including grooming, daycare, boarding, events, meet and greets, mobile visits and pet taxis with advice from the relevant team members.
• Assist in managing day-to-day financial transactions, including invoicing, billing, and processing payments from clients.
• Oversee the general maintenance and upkeep of the facility, ensuring a clean, safe, and welcoming environment for both pets and clients.
• Collaborate with the team to plan and execute pet-related events and community outreach activities.
• Maintain accurate client and pet records, ensuring compliance with company policies and regulatory requirements.
• Help with day-to-day operations, including check-ins/check-outs and assisting in grooming and daycare when needed.

Job Requirements

 Requirements

• Must possess at least a degree
• Strong communication and interpersonal skills
• Good command of English (Mandarin or Bahasa Malaysia is a plus)
• Highly organised and detail-oriented
• Comfortable with basic tech tools (Google Sheets, WhatsApp, etc.)
• Must be able to work on weekends and public holidays
• Loves dogs and enjoys working in a pet-friendly environment!

Skills