Job Description

  Key responsibilities

• Qualify homeowner enquiries by understanding location, budget, property access, purchase readiness, decision-makers and the fit with our approved home-upgrade services.
• Coordinate signed scope, confirmed drawings and finalized material selections to our Fifth Space project interior designer team and operation team. To handover the result to customer
• Conduct focused consultations and recommend practical layouts, finishes and product specifications that balance appearance, everyday use and affordability.
• Present curated kitchen cabinet and curtain/blind options. Recommend other home-upgrade categories only after company approval and technical clearance.
• Prepare clear layout sketches, basic plans or elevations and concise material selections. Use approved modules and specification tiers rather than unlimited bespoke design revisions.
• Prepare accurate, itemised quotations using the approved price book and verified survey information. Explain inclusions, exclusions, assumptions, payment terms, warranty and realistic delivery windows.
• Follow up consistently, address customer objections, negotiate within authorised limits and close orders without unsupported promises or unnecessary discounting.
• Keep CRM records current, including enquiry source, qualification, quote versions, customer decisions, follow-up dates, approvals and reasons for lost sales.
• Work with the technical lead, customer coordinator and finance team to confirm feasibility, available delivery slots and payment milestones before order release.
• Support customer issue resolution and aftercare. Seek referrals and feedback respectfully, and obtain permission before using customer-home photographs or project stories.
• After math. Share recurring customer needs, objections and quotation losses to improve the product catalogue and sales process. Work towards agreed sales, profitability and service targets.

Job Requirements

Requirements

• Preferably 2–4 years of relevant experience in residential interior sales, kitchen cabinetry, home furnishing or renovation sales. Strong candidates with comparable product-sales experience and sound design fundamentals will be considered.
• Diploma or degree in Interior Design, Interior Architecture or a related field, or equivalent practical experience supported by credible work samples.
• Demonstrated ability to conduct consultations, follow up leads, handle objections and close sales. Be ready to explain your personal contribution to previous results without sharing confidential employer or customer information.
• Practical space-planning ability and working knowledge of cabinetry materials, hardware, countertops, finishes, curtains/blinds and basic installation constraints.
• Ability to read floor plans and prepare clear basic drawings using AutoCAD, 3DsMax or an equivalent tool. Advanced photorealistic rendering is not the main requirement.
• Comfortable preparing quotations in Google Sheet or equivalent software and maintaining accurate CRM/customer records (Able to coordinate with our internal QS)
• Commercial awareness: understand costing, gross margin versus markup, scope exclusions and the effect of discounts and changes on profitability.
• Clear customer communication in English and Bahasa Malaysia. Additional languages are an advantage where relevant to assigned customers.
• Organised, proactive and reliable, with disciplined follow-through and the ability to manage several enquiries without losing commitments.
• Integrity in pricing, specifications and delivery promises. Willing to escalate technical uncertainty and respect technical approval before selling or releasing work.
• Able to attend customer appointments and site visits within the assigned KL/Selangor service area, including scheduled evening or weekend coverage on an agreed rotating roster.

Added advantages

• Experience selling modular or package-based home upgrades, especially kitchen cabinets and curtains/blinds.
• Anonymised examples of clear quotations, functional layouts and successful sales-to-delivery handovers.
• Experience with referral-based selling and permission-based follow-up of digital enquiries.
• Willingness to learn approved digital or AI-assisted presentation tools while checking dimensions, specifications and customer promises.

Skills