Job Description

Ready to be the friendly face of retail? Join our close-knit team and get practical, hands-on experience working with us at FINAPACK TRADING, a trader of packaging materials and retail supplies serving local businesses across Malaysia. We care about steady service, honest work, and learning on the shop floor.

Role purpose As a backbone role, you will keep daily store operations running smoothly and support teammates so customers leave satisfied. You will handle tills, keep shelves stocked, and help maintain a neat, welcoming store environment.

Your Growth & Impact

• Improve front-line retail skills through daily customer interactions and on-the-job coaching.
• Build practical stock and store management experience using POS and basic inventory tools.
• Gain confidence in cash handling, mobile payments, and basic sales techniques.
• Expand your work network with suppliers, delivery staff, and a supportive small team.

Job Requirements

Responsibilities

Store Operations

• Operate the point of sale system and process cash, card, and mobile payments accurately.
• Open and close the store following checklists and basic cash reconciliation procedures.
• Keep the sales area clean and safe, and report maintenance or safety issues promptly.
• Assist with simple administrative tasks like daily sales logs and basic records.

Customer Experience

• Greet customers warmly, answer basic product questions, and guide buying decisions with genuine care.
• Handle returns and complaints professionally and escalate unresolved issues to supervisors.
• Support promotions and seasonal displays by communicating offers clearly to customers.
• Follow health and safety practices while serving customers.

Stock & Visual Merchandising

• Receive deliveries, check items against delivery notes, and help restock shelves promptly.
• Label and price items, rotate stock to reduce waste, and keep inventory organised.
• Create simple, tidy product displays that reflect promotions and standard layouts.
• Use basic inventory or spreadsheet tools to track low-stock items and notify supervisors.

Requirements

Qualifications & Experience

• SPM or equivalent preferred but not required; we welcome fresh graduates and entry-level applicants.
• Zero to one year of retail or customer-facing experience is fine; training is provided.
• Available to work shifts, weekends, and public holidays as scheduled.
• Ability to stand for long periods and perform light lifting as needed.

Hard Skills & Knowledge

• Basic cash handling and familiarity with Point of Sale (POS) systems or willingness to learn quickly.
• Comfortable using mobile payment apps and basic barcode scanners.
• Foundational numeracy for pricing, change-making, and simple daily reconciliation.
• Basic Microsoft Excel or spreadsheet skills to help with simple stock lists and logs.

Soft Skills & Qualities

• Friendly communicator who can engage customers politely in English and Bahasa Malaysia.
• Dependable and punctual, with a practical, team-oriented mindset.
• Attention to detail in pricing, shelf presentation, and cash reconciliation.
• Willingness to learn, take direction, and follow store procedures consistently.

Skills