Job Description

Why This Role Matters 

At Finexus, we enable merchants across Malaysia to accept payments seamlessly, whether through terminals, e-commerce gateways, or QR codes. As an Intern in Merchant Sales Team - Back Office Support, you play a valuable role in ensuring that merchants are onboarded accurately, configured correctly, and supported reliably from day one. 

Your contribution helps streamline manual processes, reduce turnaround times, and improve data accuracy—enabling experienced team members to focus on higher-complexity tasks and strategic initiatives. Whether you are a business student looking to build a strong foundation in financial operations, or an IT student eager to apply automation skills in a real-world setting, this internship offers meaningful opportunities to grow. 

This internship provides hands-on exposure to the payments industry, with practical experience in merchant lifecycle management, system configuration, and cross-functional collaboration in a fast-paced fintech environment. Students from business, finance, banking, IT, and related disciplines are all encouraged to apply. 

About the Role 

You will provide administrative and operational support for merchant onboarding, documentation verification, system configuration, and daily merchant operations. Working alongside experienced professionals, you will assist Merchant Recruitment Agents (MRAs), Business Process Outsourcing (BPO) teams, and internal MST units to ensure smooth merchant activation and ongoing support. 

Beyond executing routine tasks, you will gain practical insight into payment systems, compliance requirements, and back-office workflows. If you have an interest in process improvement and automation, you will have the opportunity to contribute ideas and support initiatives that enhance operational efficiency. For business students, this role offers a strong foundation in merchant operations, stakeholder coordination, and the financial systems that power Malaysia's payment ecosystem. 

Key Responsibilities 

1. Merchant Onboarding & Documentation Support 

• Assist in collecting, reviewing, and validating merchant application documents, including Merchant Service Request Forms (MSRF), first-level due diligence, registration forms, and outlet creation requests. 
• Support the verification of completeness and compliance with internal policies and regulatory requirements. 
• Liaise with Merchant Recruitment Agents (MRAs) to follow up on missing documentation and inquiries. 
• Help maintain accurate and organized digital records of merchant files. 

1. System Configuration & Setup Support 

• Assist MRAs with the setup of services merchants wish to onboard, such as Arema Retail, Split Settlement services, and other value-added offerings. 
• Support the verification of merchant parameters, including MCC codes, pricing plans, settlement periodicity, and terminal types. 
• Coordinate with IT and product teams for specialized merchant setups as needed. 

1. Daily Operations & Support 

• Help monitor and process merchant requests for terminal purchases, replacements, or upgrades. 
• Assist in handling merchant change requests related to business details, pricing, and settlement accounts. 
• Support responses to merchant and MRA inquiries regarding onboarding status, technical issues, or documentation. 
• Escalate unresolved issues to senior staff with clear documentation. 

1. Process Improvement & Automation Support 

• Participate in process improvement initiatives to streamline back-office workflows. 
• For students with an interest in automation: support automation projects by documenting current processes, identifying repetitive manual tasks, and assisting in the development of simple automation tools (e.g., using Excel macros, Power Automate, or Python). 
• For business students: contribute ideas to enhance operational efficiency and help test new systems or workflows before deployment. 
• All interns will gain exposure to how operational teams leverage technology to improve efficiency and service quality. 

Job Requirements

Qualifications 

Education & Experience 

• Currently pursuing or recently completed a Diploma or Bachelor's degree in Finance, Accountancy, Banking, Business Studies, Administration, Management, Information Technology, Computer Science, Business Information Systems, or a related field. 
• Fresh graduates seeking internship experience are encouraged to apply. 
• Prior work experience is not required; this role is suitable for candidates eager to gain hands-on exposure in fintech operations. 

Soft Skills 

• Strong attention to detail and high level of accuracy in documentation. 
• Well-organized, able to manage multiple tasks and meet deadlines. 
• Comfortable working independently while collaborating effectively within a team. 
• Strong written and verbal communication skills in English and Malay; ability to speak Chinese is an added advantage. 
• Proactive, eager to learn, and adaptable in a structured operational environment. 
• Interest in process improvement is valued across all disciplines. 

Internship Details 

• Duration: Minimum 3 months 
• Working Arrangement: Office-based role with standard working hours, Monday to Friday. 
• Learning Outcomes: Hands-on experience in merchant acquiring operations, exposure to payment systems, and opportunities to contribute to process improvement initiatives within a real-world fintech environment. 
• Mentorship: Guided by experienced MST professionals who will provide training, feedback, and career development support. 

Skills