Job Description

 Key Responsibilities:

• Retail Operations Support
• Monitor daily store operations and ensure SOP compliance across all outlets.
• Coordinate stock transfers, inventory levels, and replenishments with warehouse and store teams.
• Assist with new store openings, closures, relocations & Events
  
• Visual Merchandising & Branding
• Ensure all outlets follow the brand’s visual merchandising guidelines.
• Support the execution of marketing campaigns, in-store promotions, and seasonal displays.
   
• Sales & Performance Monitoring
• Track outlet sales performance and prepare weekly and monthly reports.
• Provide support in implementing sales strategies and improving KPIs
• Work closely with the marketing manager to achieve sales targets.
  
• Staff Coordination & Communication
• Act as a liaison between headquarters and outlet staff.
• Coordinate retail staff schedules, training sessions, and meetings.
• Address and escalate operational or staffing issues in a timely manner.
  
• Customer Experience & Support
• Monitor customer feedback and assist in resolving customer complaints.
  
  
   

Job Requirements

Requirements:

• Diploma or Degree in Business, Marketing, Retail Management, or a related field.
• Minimum 1 years of experience in retail operations or coordination roles.
• Strong organizational and communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Willing to travel to different store locations.
• Ability to work independently and manage multiple tasks simultaneously.

Preferred Qualities:

• Experience in multi-outlet retail operations.
• Familiarity with POS systems and retail analytics.
• A team player with strong problem-solving abilities.
• Passionate about the retail industry and customer service excellence.

Skills