Job Description

You'll play an important role in:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Job Requirements

Requirements

• Your operational hours will be 10am - 8:30pm
• Earliest shift: 10am - 7pm or 11:30am -8:30pm
• Each shift consists of 9 working hours and inclusive of 1 hour break
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment
• Strong ability to multitask, prioritize and manage time effectively
• Possess at least a SPM
• Required language(s): English & Bahasa Malaysia
• Fresh graduated are welcome to apply – PAID TRAINING Provided!!
• You are required to work on site at Ara Damansara Office

Benefits

• Basic Salary + Allowances (OT, Shift, KPI)
• EPF/SOCSO
• Annual & Medical Leave
• Fun and excited working environment
• Quarterly staff recognition and appreciation
• Office located nearby shopping malls and housing area - easy access from public transport
• Free shuttle service available back and forth (to office) from Ara Damansara LRT station
• Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.

Additional Benefits

• 5 Working Days
• Training Provided
• Staff Activities

Skills